Subject: English Language Test - Pulkit Mathur
From: Pulkit Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 01:39:07 -0400

| | Foreign Language Screening Test

Name | Pulkit Mathur     /  (+91) 7303297026    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from Babyshop.com.

Thank you for contacting us.
Please note that our courier partner tried to deliver your shipment to the mentioned address but    was not able to find your location. Kindly update your address.

Regards,
Pulkit Mathur.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Greetings from Homebox.

I’m sorry that you’re running into this. I have taken the complaint and raised a request for replacement. Our customer service team will contact within 24 hrs and will assist you.
Thank you for writing to us.

Regards,
Pulkit Mathur.

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