Subject: Daily performance summary for LiveSalesman team for May 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for May 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 5 | 13 | 10 | 28
Ali hazzaa | 0 | 6 | 4 | 1 | 11
Abu Sufian | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 2 | 0 | 5 | 7
Asma Alotaibi | 0 | 2 | 50 | 8 | 60
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 3 | 16 | 0 | 19
Hasan Nour | 0 | 1 | 0 | 1 | 2
Jaber Almarri | 0 | 14 | 21 | 0 | 35
Khaled Sufian | 0 | 5 | 10 | 2 | 17
Naji Shabanh | 0 | 1 | 12 | 6 | 19
taher Mohammad | 0 | 4 | 8 | 0 | 12
Abdullah Otaibi | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 4 | 4
Grand Total | 0 | 43 | 135 | 37 | 215

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 46
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 8
| | Delayed Delivery (HH) | 2
| | Delivery Status | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 63
Live Sales | Pre-Sale | Help placing new order | 3
Live Sales Total | | | 3
No Answer | (blank) | (blank) | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 7
PreSales Total | | | 7
Grand Total | | | 77

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 0 | 1 | 1 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 3 | 0 | 2 | 9 | 11 | 39 | 64
Naji Shabanh | 18 | 5 | 2 | 1 | 2 | 13 | 41
Ali Ibraheem | 0 | 1 | 0 | 2 | 1 | 9 | 13
Mohiuddin Lsm | 1 | 1 | 4 | 6 | 8 | 15 | 35
Doaa Almutawa | 5 | 15 | 9 | 0 | 0 | 6 | 35
Asma Alotaibi | 15 | 1 | 4 | 0 | 2 | 13 | 35
Malek Hosan | 0 | 0 | 1 | 0 | 1 | 4 | 6
! Hassan Saeed | 6 | 3 | 0 | 1 | 0 | 9 | 19
Rayan Suliman | 0 | 0 | 0 | 2 | 0 | 5 | 7
Mohad Kmali | 5 | 1 | 3 | 4 | 2 | 14 | 29
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abdallah Ahmed | 1 | 1 | 2 | 0 | 2 | 4 | 10
Jaber Almarri | 7 | 0 | 1 | 0 | 1 | 3 | 12
taher Mohammad | 4 | 1 | 6 | 0 | 1 | 5 | 17
Abdullah Otaibi | 0 | 0 | 2 | 0 | 1 | 5 | 8
Sultan Motawa | 4 | 2 | 1 | 0 | 2 | 5 | 14
Abdullah Abuthnain | 1 | 3 | 0 | 0 | 0 | 1 | 5
Khaled Sufian | 2 | 3 | 1 | 1 | 1 | 3 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 76 | 37 | 39 | 28 | 36 | 154 | 370

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 3 | 1 | 0 | 1 | 4 | 4 | 13
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 2 | 1 | 4
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 16 | 17
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 4 | 4
! Hassan Saeed | 1 | 1 | 0 | 2 | 0 | 2 | 6
Naji Shabanh | 4 | 1 | 0 | 0 | 3 | 1 | 9
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 3 | 0 | 0 | 0 | 1 | 0 | 4
taher Mohammad | 4 | 2 | 0 | 0 | 1 | 0 | 7
Khaled Sufian | 9 | 2 | 0 | 0 | 1 | 0 | 12
Hasan Nour | 1 | 2 | 1 | 1 | 0 | 0 | 5
Asma Alotaibi | 8 | 1 | 2 | 0 | 0 | 0 | 11
Jaber Almarri | 15 | 0 | 1 | 0 | 0 | 0 | 16
Abdullah Abuthnain | 3 | 2 | 0 | 0 | 0 | 0 | 5
Sultan Motawa | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 51 | 15 | 4 | 6 | 13 | 32 | 121

Please feel free to reach out for any further clarifications.