Subject: Tech Support Candidate - MAHESH Bijlwan
From: MAHESH Bijlwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 09:35:45 -0400

| | Tech Support Test

Name | MAHESH Bijlwan
E-mail | [email-masked]
Phone Number | (0172) 7696237423
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Panchkula
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
vmware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technijian IT services | Client support engineer | 20 June | 300000
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check if other website is working or not like www.google.com
2. Then will  browse the same in incognito mode
3. Will ping the website , if it didn't work. then will check on firewall that the news category is whitelisted in firewall or not , need to whitelist the category and then it will work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 . Open a Bluetooth mode of mobile as well as speaker
3. Scan the device which we need to pair
2 . Then make the pair on the both devices

What according to you makes you a good candidate for customer service or technical support job? | For customer service customer first is a mantra for an organization top succeed in its business  . Being responsive with the positive attitude , understanding the customer issues as a partner and providing proactive cost effective and best solution towards the problems before the customer realizes would definitely differentiate you from others
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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