Subject: Ticket re-opened - [#5446] Fw: Trip Virtual Screen - Playlist
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 12 May 2022 13:15:59 +0000

Hi Pritish Nandi,  Ticket “#5446 – Fw: Trip Virtual Screen - Playlist” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446 to view the ticket.  Ticket comment   
Hi Pritish, 
 
Thank you for your response. 
 
Noted. Will do. 
 
Cheers. 

 

 

 

 

 

 

 

 

 
 
ANN NURAAIN

Operations and Experience Supervisor 

 
T
+65 6908 7878  
W virginactive.com.sg

 

 

 

 

 
VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB
 
 1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616 

 

 

  
 From: Les Mills International <[email-masked]> 
Sent: 12 May 2022 20:34 
To: Ann Nuraain <[email-masked]> 
Subject: Re: Fw: Trip Virtual Screen - Playlist

 

 Hi Ann Nuraain, 

 
 Thank you for your update. 
 ​ 
 
 It seems that it is a standalone issue and we have not been reported any display issues with TRIP Virtual by other clubs. Is it possible to add your AV provider to this email thread so that they can assess the situation and AV equipment?  

 
 Thank you for your patience and understanding.  
 ​ 
 
 Kind Regards, 
 Pritish 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446

 

 
 
 On Thu, 12 May at 6:52 PM 
, Ann Nuraain <[email-masked]> wrote:

 
 
Hi Olesia, 
 
We have updated the apps as per photo attached. 

 
Please find attached proof that we received feedback from our member regards to The Trip Virtual yesterday. The situation remains the same. Some of the track showed issues on the screen exactly like the photos and videos that I have shared on previous email. 

 
Kindly assist to advise for further assistance. 
 
Looking forward to hearing from you. 
 
Cheers. 

 

 

 

 

 

 

 

 

   

ANN NURAAIN

Operations and Experience Supervisor 

 
T
+65 6908 7878  
W virginactive.com.sg

 

 

 

 

 
VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB

1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616

 

 

 

 
 
 From: Les Mills International <[email-masked]> 
Sent: 11 May 2022 02:25 
To: Ann Nuraain <[email-masked]> 
Subject: Re: Fw: Trip Virtual Screen - Playlist  

 
 
 Hi Ann, 

 
 Thank you for your response. 

 
 When checking your server data, we see that your IOS and Les Mills Virtual App versions are still out of date. 

 
 Please see the links below on how to update the App and also the iOS versions: 
 
How
 to update the Virtual App 
 
How
 to update iPad iOS

 
 
 Please let us know if you have any questions. 

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446  
 
 On Tue, 10 May at 6:29 PM 
, Ann Nuraain <[email-masked]> wrote:
 
Hi Olesia, 

 
Apologies for the delayed response. 
 
We have updated our IOS & LesMills apps. 
 
We will get some time to monitor this during the class. 
 
Will keep you posted. 
 
Cheers. 

 

 

 

 

 

 

 

 

 
 
ANN
 NURAAIN

Operations and Experience Supervisor 

 
T
+65 6908 7878  
W virginactive.com.sg

 

 

 

 

 
VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB
 
 1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616 

 

 

 
 
 From: Les Mills International <[email-masked]> 
Sent: 06 May 2022 13:14 
To: Ann Nuraain <[email-masked]> 
Subject: Re: Fw: Trip Virtual Screen - Playlist  

 
 
 Hi Ann, 
 ​ 
 I hope you are doing well. 

 
 ​We'd
 like to know if updating the app helped resolve your trip video issue. 
 We
 look forward to hearing from you. 

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446