Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 12 May 2022 05:38:37 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RB0RHFYUD1 (Anish): Incomplete chat, customer left the chat after a few responses and did not answer lead generation questions needed to escalate the request to sales team for rent request. 

Chat ID: RBHQ9QTOYI (Harsh): Incomplete chat, customer left the chat after initial response however we should wait for response from customer first before asking about the dates for the rent and with/without driver question. 

Chat ID: RBBQVA06YZ (Harsh): The chat was handled pretty well and as per process guidelines and gathered lead generation details required for the sales team to cb to fulfill his rental request. 

Chat ID: RBUOFEF3X6 (Jason): The chat was handled pretty well and as per process guidelines and customer was just browsing website and was not looking for any car rental. 

Chat ID: RBNKHA0HBG (Anis h): C hat was handled pretty well and answered customer's queries and gathered lead generation details required to escalate the request to sales team for fulfilling rent request however the verbiage needs to be better and canned responses can be used as well. 

Thanks and Regards, 
Amit