Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 12 May 2022 03:08:28 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RBXQ0HM2G3 (Jason ): Chat was handled perfectly well and as per process guidelines and expectations.Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RBXQ2HHAU1 (Jason ): Chat was handled perfectly well and as per process guidelines and expectations.Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations however missed to answer customer's question related to requirements to enter Greece. Please make sure all customer's queries/questions are answered promptly before moving ahead to next steps. 

Chat ID : RB3R4BUNJJ (Anish ): Incomplete c hat, customer left the chat after couple of responses and did not answer lead generation questions. 

No missed/abandoned chats. 

Thanks and Regards 
Amit