Subject: Ticket re-opened - [#5510] FW: Lesmills virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 12 May 2022 09:18:32 +0000

Hi Pritish Nandi,  Ticket “#5510 – FW: Lesmills virtual” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5510 to view the ticket.  Ticket comment   
 Goodmorning, 

  

 Thnks for your help. It’s working after following the steps you sent. 

 You can close this ticket. 

  

 Kind Regards, 

  

 Jeanine 

  

 

 
  
 Van: Les Mills International <[email-masked]>
 
Verzonden: dinsdag 10 mei 2022 21:24 
Aan: Jeanine Schulenklopper <[email-masked]> 
CC: [email-masked] 
Onderwerp: Re: FW: Lesmills virtual 

 

 

 Hi Jeanine, 

 
 
 ​ 

 

 Thank you for reaching out to us. 

 
 
 ​ 

 
 
 You may see this error message when the app has been uninstalled from your device. Now you need to re-link your application with the Scheduler,
 to do this follow these steps: 

 

   

 
 1.
Log into the Virtual scheduler tool via your desktop with your Virtual username and password. 

 
 
 2. Click on the Settings icon and select 'Manage Devices' . 

 
 
 3. To the right you will see options to ‘REMOVE DEVICE’ (highlighted in yellow below). Click on the option that corresponds to the device you would
 like to remove (in the below example there is only one device connected) 

 
 
 4. Click the Green button: SAVE CHANGES to process the device unlinking. 

 
 
 5. Once this has processed, it will take 5 minutes for the app to become ready for connecting/pairing with your studio timetable. 

 
 
 6. Log into the iPad app with your Virtual username and password and select your studio from the list and begin setup. 

 

   

 

 

 

 Please let us know how it goes. 

 

   

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5510  

 

 
On Wed, 11 May at 3:09 AM
, Jeanine Schulenklopper <[email-masked]> wrote:

 

 
 Hi Team Support, 

 

 

 
 
Could you please help Jannes from Club Pellikaan Almere?

 

 
He tries to log into his ipad, but gets the message below.

 

   

 

Thanks in advance.

 

   

 

Jeanine

 

   

 

 
Van: Jannes Halsema <[email-masked]>
 
Verzonden: dinsdag 10 mei 2022 15:50 
Aan: Jeanine Schulenklopper <[email-masked]> 
Onderwerp: Re: Lesmills virtual

 

 

 

 

 Hi Jeanine, 

 

 

 

 
 
 Het volgende beeld komt in zicht wanneer ik probeer in te loggen met de juiste gebruikersnaam en wachtwoord.  

 

 

 

 

 

 

 

 

 

 
 
Met vriendelijke groet,

 

 

   

 

 

 
Jannes Halsema

 

 

 
Fitnessmanager 

 

 

 

 

 

 

 

 
 
Club Pellikaan Almere

 

 

 
Koninginneweg 1

 

 

 
1312 AW Almere

 

 

 

 

 

036-533673

 

 

 

 

 

 
 
 Op di 10 mei 2022 om 14:31 schreef Jeanine Schulenklopper <[email-masked]> 

 

 

 

 

 
 
 Hi Jannes, 

 

 

 
 Dank je wel. Wil je het volgende eens proberen? 

 
 
 Hieronder jullie username; 

 

[email-masked]

 

 

 

 
 Druk op “forgot password”  om een nieuw wachtwoord op te vragen. 

 

 

 
 Ik zie als contactpersoon
[email-masked]

 

   

 

Gr, Jeanine

 

 

 

 

 

 

 

 
 
Van: Jannes Halsema <[email-masked]>
 
Verzonden: dinsdag 10 mei 2022 14:24 
Aan: Jeanine Schulenklopper <[email-masked]> 
Onderwerp: Lesmills virtual

 

 

 

 
 Hi Jeanine, 

 

   

 

 
 Zoals telefonisch besproken hier een foto van het scherm dat te zien is op de iPad in onze spinning zaal.  

 

 

 

 

 

 

 

 
Met vriendelijke groet,

 

 

 

 

 

 
 
Jannes Halsema

 

 

Fitnessmanager 

 

 

 

 

 

 

 

 
 
Club Pellikaan Almere

 

 

Koninginneweg 1

 

 

1312 AW Almere

 

 

 

 

 
 
036-533673

 

 

 

 

 

 

 

 

 
5510:859387