Subject: New Reply Received - Fw: Trip Virtual Screen - Playlist
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 12 May 2022 06:52:10 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Trip Virtual Screen - Playlist  Ticket comment <div dir="ltr">
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Hi Olesia,<br>
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We have updated the apps as per photo attached.<br>
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<img id="id-D9E1E189-8FA2-4BE9-AEDA-C4D74DF4FE8D" alt="Image.jpeg" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMjQ1ODYwMzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.DUZwsRL6nglzpGd7BBEffnnuGuqw9GvPx9eH5gEixfI" data-id="36124586036"><img id="id-6B5DAD83-481B-44F4-8507-9185198C2472" alt="Image.jpeg" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMjQ1ODYwMzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.VlpqvEKSvQtO7v1_5QY7MJvjHOwjxLoiAInbj46a76Q" data-id="36124586037"><br>
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Please find attached proof that we received feedback from our member regards to The Trip Virtual yesterday. The situation remains the same. Some of the track showed issues on the screen exactly like the photos and videos that I have shared on previous email.<br>
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<img class="w-1036 h-52" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMjQ1ODYwMzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.QCYkTKeA4CgzS79yJxHHxxK_oHE7RklLH1-fkj5khGE" data-id="36124586033"><br>
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Kindly assist to advise for further assistance.<br>
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Looking forward to hearing from you.<br>
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Cheers.<br>
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<span style='font-size:8.5pt; font-family:"Century Gothic",sans-serif' lang="en-SG">1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616</span>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 11 May 2022 02:25<br>
<b>To:</b> Ann Nuraain &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Trip Virtual Screen - Playlist
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<div dir="ltr">Hi Ann,</div>
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<div dir="ltr">Thank you for your response.</div>
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<div dir="ltr">When checking your server data, we see that your IOS and Les Mills Virtual App versions are still out of date.</div>
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<div dir="ltr">Please see the links below on how to update the App and also the iOS versions:<br>
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<a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fsolutions%2Farticles%2F36000084198-how-do-i-upgrade-to-the-latest-version-&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C0101279fbc784c73b61d08da32b28611%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637878039592355493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=sSAxUuLVlPFCUhd5CgrHqfg16CTaGFrjCMoAnjLv%2FPE%3D&amp;reserved=0" style="" rel="noreferrer">How
 to update the Virtual App</a><a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fsolutions%2Farticles%2F36000084198-how-do-i-upgrade-to-the-latest-version-&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C0101279fbc784c73b61d08da32b28611%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637878039592355493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=sSAxUuLVlPFCUhd5CgrHqfg16CTaGFrjCMoAnjLv%2FPE%3D&amp;reserved=0" style="" rel="noreferrer"></a><br>
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<a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.apple.com%2Fen-in%2FHT204204%23%3A~%3Atext%3DGo%2520to%2520Settings%2520%253E%2520General%2520%253E%2520Software%2Cversion%2520of%2520iOS%2520or%2520iPadOS.&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C0101279fbc784c73b61d08da32b28611%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637878039592355493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=MBE1W%2B%2FCjtL7vjes%2BzIyHzlCmKGMjEm0GD8Ma1806cg%3D&amp;reserved=0" style="" rel="noreferrer">How
 to update iPad iOS</a><a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.apple.com%2Fen-in%2FHT204204%23%3A~%3Atext%3DGo%2520to%2520Settings%2520%253E%2520General%2520%253E%2520Software%2Cversion%2520of%2520iOS%2520or%2520iPadOS.&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C0101279fbc784c73b61d08da32b28611%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637878039592355493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=MBE1W%2B%2FCjtL7vjes%2BzIyHzlCmKGMjEm0GD8Ma1806cg%3D&amp;reserved=0" style="" rel="noreferrer"></a>
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<div dir="ltr">Please let us know if you have any questions.</div>
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<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5446&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C0101279fbc784c73b61d08da32b28611%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637878039592355493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=m9KuEZb0AZCe1wUxvkL6Cvq6q71OB44APMU47o80fnQ%3D&amp;reserved=0" style="" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446</a>
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<blockquote class="x_freshdesk_quote">On Tue, 10 May at 6:29 PM <span class="x_separator">
, Ann Nuraain &lt;[email-masked]&gt; wrote:
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Hi Olesia,<br>
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Apologies for the delayed response.<br>
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We have updated our IOS &amp; LesMills apps.<br>
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We will get some time to monitor this during the class.<br>
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Will keep you posted.<br>
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Cheers.<br>
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<b><span style='font-family:"Century Gothic",sans-serif; color:rgb(225,10,10)' lang="en-SG">ANN</span></b><span style='font-family:"Century Gothic",sans-serif; color:rgb(225,10,10)' lang="en-SG">
 NURAAIN</span><span style='font-family:"Century Gothic",sans-serif' lang="en-SG"></span>
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</span><span style='font-size:8pt; font-family:"Century Gothic",sans-serif; color:rgb(225,10,10)' lang="en-SG">W</span><span style='font-size:8pt; font-family:"Century Gothic",sans-serif; color:rgb(77,77,77)' lang="en-SG"> virginactive.com.sg
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<span style='font-size:8.5pt; font-family:"Century Gothic",sans-serif' lang="en-SG">VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB</span><span style='font-size:8.5pt; font-family:"Century Gothic",sans-serif' lang="en-SG"></span>
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<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0"><span style='font-size:8.5pt; font-family:"Century Gothic",sans-serif' lang="en-SG">1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616</span></div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 06 May 2022 13:14<br>
<b>To:</b> Ann Nuraain &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Trip Virtual Screen - Playlist </div>
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<div dir="ltr">Hi Ann,</div>
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<div dir="ltr">I hope you are doing well.</div>
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<div dir="ltr"><span dir="ltr" style='font-family:Roboto,"Helvetica Neue",Arial,sans-serif; font-size:small; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; float:none; color:rgb(77,81,86); display:inline!important'>​We'd
 like to know if updating the app helped resolve your trip video issue.</span></div>
<div dir="ltr"><span dir="ltr" style='font-family:Roboto,"Helvetica Neue",Arial,sans-serif; font-size:small; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; float:none; color:rgb(77,81,86); display:inline!important'>We
 look forward to hearing from you.</span></div>
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<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5446&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C0101279fbc784c73b61d08da32b28611%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637878039592355493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=m9KuEZb0AZCe1wUxvkL6Cvq6q71OB44APMU47o80fnQ%3D&amp;reserved=0" style="" rel="noreferrer">
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<blockquote class="x_x_freshdesk_quote">On Fri, 29 Apr at 5:28 PM <span class="x_x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Ann,</div>
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<div dir="ltr">Thank you for your reply.</div>
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<div dir="ltr">We will wait for an update. </div>
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<div dir="ltr">​Kind Regards,</div>
<div dir="ltr">Pritish<br>
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Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5446&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C0101279fbc784c73b61d08da32b28611%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637878039592355493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=m9KuEZb0AZCe1wUxvkL6Cvq6q71OB44APMU47o80fnQ%3D&amp;reserved=0" style="" rel="noreferrer">
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<blockquote class="x_x_freshdesk_quote">On Fri, 29 Apr at 12:19 AM <span class="x_x_separator">
, Ann Nuraain &lt;[email-masked]&gt; wrote:
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Hi Olesia,<br>
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Apologies on the delayed response.<br>
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I will get our IT to assist on this.<br>
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Will keep you posted for further update.<br>
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Cheers.<br>
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<b><span style='font-family:"Century Gothic",sans-serif; color:rgb(225,10,10)' lang="en-SG">ANN</span></b><span style='font-family:"Century Gothic",sans-serif; color:rgb(225,10,10)' lang="en-SG">
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<span style='font-size:8.5pt; font-family:"Century Gothic",sans-serif' lang="en-SG">VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB</span><span style='font-size:8.5pt; font-family:"Century Gothic",sans-serif' lang="en-SG"></span>
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<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0"><span style='font-size:8.5pt; font-family:"Century Gothic",sans-serif' lang="en-SG">1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616</span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446