Subject: Tech Support Candidate - Debangan Sarkar
From: Debangan Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 01:39:59 -0400

| | Tech Support Test

Name | Debangan Sarkar
E-mail | [email-masked]
Phone Number | (91) 9163260584
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Desktop

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aforeserve | Network Engineer | June 2021 | 8000
Previous Employer 2 | Nesecure | Network Engineer | March 2022 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 Make Sure the Internet Connection Works
a) Open your browser. In the address bar at the top, type in , then push Enter or Return.
b) Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select
c) Make sure search results load properly.
d) If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3 Check if the Website is Down for Everybody or Just Me
a) Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
b) On the site, type in the website address you're having problems reaching, then then push Enter or Return.
c) Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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