Subject: Daily performance summary for LiveSalesman team for May 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for May 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 5 | 14 | 4 | 23
Doaa Almutawa | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 0 | 0 | 18 | 2 | 20
taher Mohammad | 0 | 1 | 10 | 2 | 13
Asma Alotaibi | 0 | 5 | 50 | 4 | 59
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 2 | 0 | 0 | 2
Abdallah Ahmed | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 1 | 3 | 0 | 4
Jaber Almarri | 0 | 7 | 29 | 5 | 41
Khaled Sufian | 0 | 5 | 26 | 0 | 31
Mohiuddin Lsm | 0 | 5 | 4 | 1 | 10
Naji Shabanh | 0 | 3 | 15 | 9 | 27
Syed Ataullah | 0 | 2 | 0 | 0 | 2
! Hassan Saeed | 0 | 0 | 2 | 2 | 4
Ali Ibraheem | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 37 | 173 | 29 | 240

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 73
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 1
Customer Services Total | | | 83
Live Sales | Pre-Sale | Help in completing the order | 4
| | Help placing new order | 3
Live Sales Total | | | 7
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 2
| Policy Related | Delivery Time | 1
PreSales Total | | | 4
Grand Total | | | 99

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 1 | 1 | 0 | 0 | 2 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 1 | 9 | 3 | 11 | 34 | 59
Naji Shabanh | 14 | 7 | 2 | 1 | 2 | 13 | 39
Ali Ibraheem | 1 | 0 | 1 | 2 | 1 | 8 | 13
Mohiuddin Lsm | 2 | 1 | 5 | 8 | 7 | 14 | 37
Doaa Almutawa | 14 | 16 | 1 | 0 | 1 | 5 | 37
Asma Alotaibi | 9 | 4 | 1 | 0 | 2 | 13 | 29
Malek Hosan | 0 | 0 | 1 | 0 | 2 | 4 | 7
! Hassan Saeed | 2 | 3 | 1 | 0 | 0 | 9 | 15
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mohad Kmali | 6 | 4 | 1 | 3 | 2 | 14 | 30
Abdallah Ahmed | 1 | 3 | 0 | 1 | 2 | 5 | 12
Jaber Almarri | 8 | 2 | 0 | 0 | 1 | 3 | 14
taher Mohammad | 6 | 2 | 4 | 0 | 1 | 5 | 18
Md Yahya | 0 | 1 | 0 | 0 | 1 | 5 | 7
Abdullah Otaibi | 0 | 1 | 1 | 0 | 2 | 4 | 8
Sultan Motawa | 6 | 0 | 1 | 0 | 3 | 3 | 13
Faisal Abdullah | 0 | 0 | 3 | 1 | 1 | 6 | 11
Abdullah Abuthnain | 4 | 1 | 0 | 0 | 0 | 1 | 6
Khaled Sufian | 3 | 0 | 1 | 2 | 0 | 3 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 79 | 47 | 32 | 23 | 40 | 152 | 373

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 2 | 1 | 0 | 1 | 4 | 4 | 12
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 2 | 1 | 4
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 16 | 17
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 4 | 4
Naji Shabanh | 4 | 0 | 0 | 0 | 2 | 1 | 7
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 1 | 2
Faisal Abdullah | 0 | 0 | 0 | 2 | 0 | 2 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 1 | 1 | 0 | 0 | 1 | 3
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Md Yahya | 0 | 1 | 0 | 0 | 1 | 0 | 2
Mohad Kmali | 1 | 0 | 1 | 0 | 1 | 0 | 3
taher Mohammad | 2 | 3 | 0 | 1 | 0 | 0 | 6
Khaled Sufian | 8 | 2 | 0 | 1 | 0 | 0 | 11
Hasan Nour | 0 | 4 | 0 | 1 | 0 | 0 | 5
Asma Alotaibi | 12 | 2 | 0 | 0 | 0 | 0 | 14
Abdullah Abuthnain | 7 | 1 | 0 | 0 | 0 | 0 | 8
Sultan Motawa | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jaber Almarri | 12 | 0 | 0 | 0 | 0 | 0 | 12
Grand Total | 51 | 16 | 2 | 8 | 11 | 33 | 121

Please feel free to reach out for any further clarifications.