Subject: Daily performance summary for LiveSalesman team for May 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 May 2022 09:01:33 +0530

Please find listed below the performance data for the LiveSalesman team for May 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 17 | 2 | 19 | 0 | 10 | 48
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 6 | 16 | 0 | 8 | 30
Amir Aziz | 21 | 0 | 0 | 0 | 0 | 21
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 7 | 22 | 0 | 8 | 37
Gaurav Payal | 0 | 7 | 52 | 0 | 0 | 59
Jok Kuol | 0 | 4 | 11 | 0 | 1 | 16
Malek Hosan | 0 | 0 | 0 | 8 | 0 | 8
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 38 | 26 | 120 | 8 | 27 | 219

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | Day of Delivery - Status | 4
| | Delivery Status | 32
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 21
| Refunds and Cancelations | Refunds after Return | 4
| | Return Request Initiation | 2
Customer Services Total | | | 77
Mattress Related | Post-Sales | Returns and Free Trial | 1
| | Sagging | 1
Mattress Related Total | | | 2
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 10
| Other Enquiry | (blank) | 3
| | Offers | 1
| | Promo Code | 2
| | Store Availability | 6
| | Store Location | 2
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 43
PreSales Total | | | 70
Grand Total | | | 154

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 17 | 1 | 1 | 0 | 0 | 0 | 19
Jok Kuol | 3 | 1 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 2 | 1 | 0 | 0 | 0 | 29

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 4 | 0 | 2 | 0 | 11 | 17
Waseem Ahemad . Khan | 10 | 6 | 1 | 1 | 9 | 22 | 49
Jok Kuol | 8 | 0 | 1 | 1 | 2 | 8 | 20
Abu Sufian | 10 | 2 | 2 | 1 | 3 | 6 | 24
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 2 | 1 | 5
Aws Adra | 0 | 1 | 1 | 1 | 1 | 3 | 7
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 11 | 0 | 3 | 6 | 1 | 2 | 23
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 0 | 2
Grand Total | 41 | 13 | 8 | 12 | 20 | 57 | 151

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 3 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 3 | 3
Waseem Ahemad . Khan | 9 | 1 | 3 | 2 | 5 | 7 | 27
Jok Kuol | 2 | 2 | 1 | 0 | 0 | 6 | 11
Aws Adra | 2 | 0 | 2 | 2 | 1 | 0 | 7
Ankit Kumar | 0 | 1 | 0 | 0 | 1 | 0 | 2
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 23 | 4 | 6 | 4 | 8 | 19 | 64

Please feel free to reach out for any further clarifications.