Subject: Assigned to Group - RE: Customer 007537 Tinsley on The Park
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 11 May 2022 23:02:59 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  RE: Customer 007537 Tinsley on The Park Hi Natalie,

Our Virtual Support team has emailed back asking for you to explain what the issue is. I’ve attached a useful guide that can lead you through set up for your Virtual. Please have a look through and let me know where you get stuck so our team can assist.

Thanks!

Julie Schumann (she/her) | B2B Product Customer Support Lead
Les Mills International | [email-masked]<mailto:[email-masked]>
<http://lesmills.com/live>

Looking for Les Mills Virtual App Support?  - https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/

From: Pawlikowski, Natalie <[email-masked]>
Sent: Wednesday, May 11, 2022 5:24 PM
To: Les Mills Plus Support <[email-masked]>
Cc: Manager Tinsley on the Park <[email-masked]>; Daniel Hoskinson <[email-masked]>; Les Mills Virtual Support <[email-masked]>
Subject: RE: Customer 007537 Tinsley on The Park

Good afternoon,
We have no service. I have been trying to see if someone can help us for a while now. There is nothing that works. The Ipad etc. It has not worked in my 6 months of being here.

Natalie Pawlikowski
Assistant Community Manager at Tinsley On The Park
A 919 Gillette St, Houston, TX 77019
P 713-650-0919<tel:713-650-0919> E [email-masked]<mailto:[email-masked]> W www.TinsleyOnThePark.com<http://www.tinsleyonthepark.com/?utm_source=WiseStamp&utm_medium=email&utm_term=&utm_content=&utm_campaign=signature>   
[instagram]<https://instagram.com/tinsleyonthepark>
[facebookpage]<https://www.facebook.com/Tinsleyonthepark>

From: LES MILLS+ Support <[email-masked]>
Sent: Monday, May 02, 2022 6:23 PM
To: Pawlikowski, Natalie <[email-masked]>
Cc: Manager Tinsley on the Park <[email-masked]>; [email-masked]; [email-masked]
Subject: Re: Customer 007537 Tinsley on The Park

[From an External Email System]

Hi Natalie,

Thank you for your response as well as that information.

I've copied our sales lead in the US Dan into this email so he can get in touch with you regarding your service agreement. I've copied the Virtual team into this email so that they can get in touch with you regarding the technical issues you are experiencing with the Virtual platform. In the meantime, please let me know if I can help you with anything else or if you have any questions.

Your feedback is important to us! If you have a minute, please complete our two-click customer satisfaction survey at the bottom of this email to let us know more about your experience with our support team. Thank you for taking a few seconds to help us improve.

Kind regards,
George
LES MILLS+ | Customer Success Lead

[Image removed by sender.]<https://lesmillsondemand.com/>

On Tue, 3 May at 6:51 AM , Pawlikowski, Natalie <[email-masked]<mailto:[email-masked]>> wrote:
Good afternoon,
I am reaching out in regards to a few different things. 1) our Virtual group fitness ipad/ fitness on demand is not working. 2) I would like to receive a copy of our contract such as services we receiving schedule maintenance times etc.. As stated in a previous email we are a new onsite team as of December and I have 0 information at to what services Les Mills provides for our residents.

[Image removed by sender.]
[Image removed by sender.]
Natalie Pawlikowski
Assistant Community Manager at Tinsley On The Park
A 919 Gillette St, Houston, TX 77019
P 713-650-0919<tel:713-650-0919> E [email-masked]<mailto:[email-masked]> W www.TinsleyOnThePark.com<http://www.tinsleyonthepark.com/?utm_source=WiseStamp&utm_medium=email&utm_term=&utm_content=&utm_campaign=signature>   
[Image removed by sender. instagram]<https://instagram.com/tinsleyonthepark>
[Image removed by sender. facebookpage]<https://www.facebook.com/Tinsleyonthepark>
[Image removed by sender.]

From: LES MILLS+ Support <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 01, 2022 9:33 PM
To: Pawlikowski, Natalie <[email-masked]<mailto:[email-masked]>>
Cc: Manager Tinsley on the Park <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer 007537 Tinsley on The Park

[From an External Email System]

Hi Natalie,

Thank you for your response, and I apologize for the late reply.

Can you please let me know what specific equipment is not working? Is it your Virtual Bikes, physical equipment such as weights, or Virtual group fitness equipment? As soon as I have some more specific information regarding your request I can get the right support team across this.

Kind regards,
George
LES MILLS+ | Customer Success Lead

[Image removed by sender.]<https://lesmillsondemand.com/>
On Fri, 29 Apr at 2:56 AM , Pawlikowski, Natalie <[email-masked]<mailto:[email-masked]>> wrote:
Yes this is regarding services and equiptment we have with Les Mills.

[Image removed by sender.]
[Image removed by sender.]
Natalie Pawlikowski
Assistant Community Manager at Tinsley On The Park
A 919 Gillette St, Houston, TX 77019
P 713-650-0919<tel:713-650-0919> E [email-masked]<mailto:[email-masked]> W www.TinsleyOnThePark.com<http://www.tinsleyonthepark.com/?utm_source=WiseStamp&utm_medium=email&utm_term=&utm_content=&utm_campaign=signature>   
[Image removed by sender. instagram]<https://instagram.com/tinsleyonthepark>
[Image removed by sender. facebookpage]<https://www.facebook.com/Tinsleyonthepark>
[Image removed by sender.]

From: LES MILLS+ Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 13, 2022 11:06 PM
To: Pawlikowski, Natalie <[email-masked]<mailto:[email-masked]>>
Cc: Manager Tinsley on the Park <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer 007537 Tinsley on The Park

[From an External Email System]

Hi Natalie,

Thank you for reaching out to support, and I apologize for the late reply.

You've reached the help desk for Les Mills+. Can you please confirm that this is a request to service equipment licensed and sold by Les Mills International and also what the specific equipment is?

Kind regards,
George
LES MILLS+ | Customer Success Lead

[Image removed by sender.]<https://lesmillsondemand.com/>

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5517