Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 11 May 2022 04:53:45 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RBDOO6BH76 (Jason ): Chat was handled perfectly well and as per process guidelines and expectations.Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RBGOOI8DYT (Harsh ): Incomplete chat, no response from the custiomer after the initial response. 

Chat ID : RBLPG5K6JW (Harsh ): Incomplete c hat, initial query of customer was not answered so he had to ask the question again however the lead generation details were gathered to arrange cb from travel expert for their upcoming vacations. Please make sure to answer customer's query in 1 go so that they do not repeat the question. 

Chat ID : RBLPL5NZCB (Harsh ): Continuation of above chat : RBLPG5K6JW 

No missed/abandoned chats. 

Thanks and Regards 
Amit