Subject: Tech Support Candidate - DARSHAN DHAKATE
From: DARSHAN DHAKATE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 May 2022 04:37:32 -0400

| | Tech Support Test

Name | DARSHAN DHAKATE
E-mail | [email-masked]
Phone Number | (+91) 9953927013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Aws

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NR Technoserve | On site support engineer | 30 April, 2022 | 30,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the wifi/lan status, is it properly connected or not
2. If internet is properly connected but still website is getting open then I try to open this link on different browser.
3. I also check previous browser setting as well because some sites are blocked for specific browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the the bluetooth device of the speaker and make this device Recognizable (by long key pressing of bluetooth button) for another devices.

2. Turn on mobile phone bluetooth and serching for this headphone device.

3. Once it found in mobile phone, then connect/paired this device .

What according to you makes you a good candidate for customer service or technical support job?

1. Patience
2. Hardworking
3. Quick learner

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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