Subject: Tech Support Candidate - Maneesh Kumar
From: Maneesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 May 2022 01:58:38 -0400

| | Tech Support Test

Name | Maneesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9648288937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aerial Telecommunication | NOC engineer | NA | 18000
Previous Employer 1 | OPPO Mobile India pvt LTD | Assistant Engineer TE | 30 March 2021 | 16500
Previous Employer 2 | Rajeshwari Infotel Pvt Ltd | Field engineer | 31 Dec 2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step - I will check my internet connection it should be in working condition.

Second step- I will check whether the website name is correct or not , then i will check whether proxy is enabled or not .

Third step-- I will check in other tab and will try to open website again .

Final step - I will check with my senior for support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st step - power on and enable Bluetooth in speaker.

2nd step-- Enable Bluetooth in mobile phone and search for  speaker Bluetooth name in mobile phone and tap on that and phone will connect with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have hand on experience in hardware and networking domain live machine maintenance troubleshooting.

I am good at phone technical troubleshooting.

I am currently working in a customer support domain in technical support regarding networking connection of airtel internet connection.

I have completed B.tech in Electronic and communication engineering so am already a technical background person.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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