Subject: Daily performance summary for LiveSalesman team for May 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 May 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for May 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 4 | 4 | 4 | 12
taher Mohammad | 0 | 7 | 33 | 3 | 43
Amir Aziz | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 46 | 7 | 53
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 12 | 41 | 4 | 57
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 2 | 0 | 2 | 4
Abdullah Abuthnain | 0 | 10 | 57 | 3 | 70
Ali hazzaa | 0 | 1 | 3 | 1 | 5
Jaber Almarri | 0 | 10 | 26 | 6 | 42
Khaled Sufian | 0 | 6 | 4 | 0 | 10
Mohiuddin Lsm | 0 | 1 | 4 | 1 | 6
Syed Ataullah | 0 | 1 | 0 | 0 | 1
! Hassan Saeed | 0 | 0 | 2 | 0 | 2
Doaa Almutawa | 0 | 0 | 64 | 7 | 71
Naji Shabanh | 0 | 0 | 6 | 6 | 12
Hasan Nour | 0 | 0 | 0 | 2 | 2
Grand Total | 0 | 54 | 290 | 46 | 390

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 70
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 8
| | Delayed Delivery (HH) | 2
| | Delivery Status | 19
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
Customer Services Total | | | 107
Live Sales | Pre-Sale | Help in completing the order | 10
| | Help placing new order | 14
| | Live assist | 1
Live Sales Total | | | 25
Mattress Related Total | | | 1
No Answer Total | | | 13
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 13
PreSales | Other Enquiry | Offers | 47
| Policy Related | Return Policy | 1
PreSales Total | | | 48
Grand Total | | | 194

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 1 | 1 | 1 | 0 | 2 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 1 | 8 | 9 | 8 | 38 | 65
! Hassan Saeed | 4 | 0 | 1 | 0 | 1 | 12 | 18
Naji Shabanh | 11 | 3 | 1 | 0 | 4 | 12 | 31
Ali Ibraheem | 1 | 1 | 1 | 2 | 1 | 7 | 13
Mohiuddin Lsm | 3 | 4 | 5 | 10 | 4 | 13 | 39
Doaa Almutawa | 26 | 15 | 0 | 0 | 3 | 6 | 50
Asma Alotaibi | 3 | 5 | 0 | 0 | 2 | 13 | 23
Malek Hosan | 0 | 1 | 0 | 1 | 1 | 4 | 7
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohad Kmali | 6 | 3 | 3 | 2 | 5 | 13 | 32
Abdallah Ahmed | 2 | 3 | 1 | 1 | 1 | 5 | 13
Jaber Almarri | 6 | 2 | 0 | 0 | 1 | 3 | 12
taher Mohammad | 5 | 6 | 0 | 0 | 2 | 3 | 16
Md Yahya | 0 | 2 | 0 | 0 | 3 | 3 | 8
Abdullah Otaibi | 0 | 3 | 0 | 1 | 1 | 4 | 9
Sultan Motawa | 9 | 1 | 0 | 4 | 3 | 2 | 19
Faisal Abdullah | 0 | 0 | 3 | 2 | 0 | 5 | 10
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 1 | 4
Abdullah Abuthnain | 7 | 0 | 0 | 0 | 0 | 1 | 8
Khaled Sufian | 4 | 2 | 2 | 3 | 1 | 2 | 14
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 90 | 53 | 26 | 36 | 42 | 149 | 396

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 3 | 0 | 2 | 3 | 3 | 4 | 15
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 2 | 15 | 17
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 4 | 4
Ali Ibraheem | 1 | 0 | 0 | 1 | 0 | 1 | 3
Faisal Abdullah | 0 | 0 | 0 | 2 | 0 | 2 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 1 | 0 | 1 | 0 | 0 | 1 | 3
taher Mohammad | 6 | 1 | 0 | 1 | 0 | 1 | 9
Abdallah Ahmed | 2 | 1 | 0 | 0 | 1 | 0 | 4
Naji Shabanh | 0 | 0 | 0 | 0 | 3 | 0 | 3
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Md Yahya | 0 | 1 | 0 | 0 | 1 | 0 | 2
Mohad Kmali | 0 | 2 | 0 | 1 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 1 | 2 | 0 | 0 | 3
Khaled Sufian | 6 | 0 | 0 | 1 | 0 | 0 | 7
Hasan Nour | 3 | 1 | 1 | 0 | 0 | 0 | 5
Asma Alotaibi | 5 | 3 | 0 | 0 | 0 | 0 | 8
Abdullah Abuthnain | 13 | 0 | 0 | 0 | 0 | 0 | 13
Sultan Motawa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jaber Almarri | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 51 | 9 | 5 | 11 | 11 | 29 | 116

Please feel free to reach out for any further clarifications.