Subject: Daily performance summary for LiveSalesman team for May 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 May 2022 09:01:33 +0530

Please find listed below the performance data for the LiveSalesman team for May 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 1 | 8 | 0 | 2 | 11
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 4 | 0 | 0 | 0 | 1 | 5
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 7 | 14 | 0 | 0 | 21
Malek Hosan | 44 | 0 | 0 | 41 | 0 | 85
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 16 | 1 | 9 | 0 | 0 | 26
Abu Sufian | 0 | 4 | 26 | 0 | 1 | 31
Gaurav Payal | 0 | 4 | 42 | 0 | 0 | 46
Raghwendra Pratap Singh | 0 | 2 | 29 | 0 | 2 | 33
Waseem Ahemad . Khan | 0 | 1 | 20 | 0 | 18 | 39
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 67 | 20 | 148 | 41 | 24 | 300

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 22
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 16
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 66
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 9
| Other Enquiry | (blank) | 4
| | Offers | 41
| | Promo Code | 2
| | Store Availability | 10
| | Store Location | 3
| | Using Shukran Points | 1
| Policy Related | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 4
| | Product Specification | 73
PreSales Total | | | 149
Grand Total | | | 216

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 0 | 0 | 0 | 5 | 13
Jok Kuol | 3 | 1 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 16 | 1 | 0 | 0 | 0 | 5 | 22

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 3 | 0 | 2 | 2 | 11 | 19
Ankit Kumar | 0 | 1 | 1 | 4 | 1 | 7 | 14
Jok Kuol | 7 | 1 | 0 | 1 | 1 | 8 | 18
Waseem Ahemad . Khan | 4 | 7 | 0 | 2 | 1 | 11 | 25
Aws Adra | 1 | 0 | 1 | 2 | 0 | 4 | 8
Abu Sufian | 8 | 2 | 2 | 1 | 3 | 6 | 22
Raghwendra Pratap Singh | 2 | 1 | 0 | 0 | 2 | 7 | 12
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 2 | 1 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 5 | 1 | 3 | 7 | 0 | 1 | 17
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 0 | 2
Grand Total | 29 | 16 | 7 | 19 | 14 | 57 | 142

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Aws Adra | 5 | 1 | 1 | 1 | 1 | 1 | 10
Raghwendra Pratap Singh | 4 | 0 | 2 | 1 | 2 | 4 | 13
Ankit Kumar | 1 | 1 | 1 | 0 | 1 | 1 | 5
Jok Kuol | 2 | 2 | 1 | 0 | 0 | 6 | 11
Waseem Ahemad . Khan | 5 | 1 | 0 | 0 | 3 | 2 | 11
Grand Total | 17 | 5 | 5 | 2 | 10 | 18 | 57

Please feel free to reach out for any further clarifications.