Subject: Tech Support Candidate - Kuldeep Upadhyay
From: Kuldeep Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 20:27:29 -0400

| | Tech Support Test

Name | Kuldeep Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8447850939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech PVT LTD | Desktop support Engineer | Na | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will internet connection it should be connected and working

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to mobile settings turn on bluetooth

In speaker hold the power button for a while once sound will come start pairing

Select speaker in bluetooth and connect

What according to you makes you a good candidate for customer service or technical support job?

Awair about company' process and policy

Technical knowledge should be strong

Response on time

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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