Subject: Tech Support Candidate - ankit singh
From: ankit singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 12:59:36 -0400

| | Tech Support Test

Name | ankit singh
E-mail | [email-masked]
Phone Number | (91) 9807865757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghazibad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT DATA SERVICES | Helpdesk Associate | NA | 40000
Previous Employer 1 | WIPRO LIMITED | Administrator | 13 Jan,2022 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on the menu button to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

OR

Perform the Basic and Advanced Reset once more
Right click the Start Button and go to Run
Enter: cmd
Press Enter or Click OK
Within the command prompt window type: gpupdate /force
Once complete, reboot the machine

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
find Bluetooth option
click on search devices
find devices
then paired
connected.

What according to you makes you a good candidate for customer service or technical support job?

customer relationship management
problem solver
good listener
empathy
customer focus
Detail knowledge about the product / services you offered

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |