Subject: Tech Support Candidate - Abhinav Kumar
From: Abhinav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 06:39:56 -0400

| | Tech Support Test

Name | Abhinav Kumar
E-mail | [email-masked]
Phone Number | (911) 9115686649
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Putty (Networking)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra | Associate Technical Support | 01-June-2022 | 33k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Check internet connection.
- Clear cache and cookies of the browser.
- Close and restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on both the devices and pair them.

What according to you makes you a good candidate for customer service or technical support job?

- Excellent verbal and written communication skills
- 3 years 5 months of experience in handling global business customers.
- Experience in troubleshooting Cisco devices.
- Knowledge of OS, DNS, DHCP, AD, MS office.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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