Subject: Tech Support Candidate - NawazMustafa Ansari
From: NawazMustafa Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 04:57:56 -0400

| | Tech Support Test

Name | NawazMustafa Ansari
E-mail | [email-masked]
Phone Number | (+91) 7248061404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Moradabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Premas Biotech Pvt Ltd | IT Executive | 13/01/2022 | 25690
Previous Employer 1 | Spectrum Talent Management Pvt Ltd | Lan Wan Technician | 14/07/2021 | 15690
Previous Employer 2 | Minda Industry | Technical support engineer | 01/12/2020 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly seeing what kind of error showing. Checking the internet connectivity. Clear the browser cache and history and restart the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power on the Bluetooth speaker and in the mobile turn on the Bluetooth and searching the device. After it select the speaker Bluetooth and pair the device a sound came your device is connected.
What according to you makes you a good candidate for customer service or technical support job? | Because I am handling the customer in pressure situation and solve the technical issues as soon as possible as per the customer priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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