Subject: New Reply Received - Fw: Trip Virtual Screen - Playlist
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 06:29:53 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Trip Virtual Screen - Playlist  Ticket comment <div style='font-family: "Century Gothic", sans-serif; font-size: 11pt; color: rgb(0, 0, 0)'>
Hi Olesia,<br>
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Apologies for the delayed response.<br>
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We have updated our IOS &amp; LesMills apps.<br>
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We will get some time to monitor this during the class.<br>
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Will keep you posted.<br>
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Cheers.<br>
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</span><span style="color:#4D4D4D; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG">+65 6908 7878  
</span><span style="color:#E10A0A; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG">W</span><span style="color:#4D4D4D; font-size:8pt; font-family:Century Gothic,sans-serif" lang="en-SG"> virginactive.com.sg
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<span style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif" lang="en-SG">VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB</span><span style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif" lang="en-SG"></span>
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<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0"><span style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif" lang="en-SG">1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 06 May 2022 13:14<br>
<b>To:</b> Ann Nuraain &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Trip Virtual Screen - Playlist
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<div dir="ltr">Hi Ann,</div>
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<div dir="ltr">I hope you are doing well.</div>
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<div dir="ltr"><span dir="ltr" style='color:rgb(77,81,86); font-family:Roboto,"Helvetica Neue",Arial,sans-serif; font-size:small; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none'>​We'd
 like to know if updating the app helped resolve your trip video issue.</span></div>
<div dir="ltr"><span dir="ltr" style='color:rgb(77,81,86); font-family:Roboto,"Helvetica Neue",Arial,sans-serif; font-size:small; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none'>We
 look forward to hearing from you.</span></div>
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<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5446&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C8eb8868d2ed74ac3cf9c08da2f1f52ac%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637874108843287480%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=g%2FMCEsmvkmG%2Fxys7RswPe2XFm6YlFl2JlYYHiRjKGTI%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446</a>
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<blockquote class="x_freshdesk_quote">On Fri, 29 Apr at 5:28 PM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Ann,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for your reply.</div>
<div dir="ltr">​</div>
<div dir="ltr">We will wait for an update. </div>
<div dir="ltr">​<br>
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<div dir="ltr">​Kind Regards,</div>
<div dir="ltr">Pritish<br>
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Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5446&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C8eb8868d2ed74ac3cf9c08da2f1f52ac%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637874108843287480%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=g%2FMCEsmvkmG%2Fxys7RswPe2XFm6YlFl2JlYYHiRjKGTI%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446</a> </div>
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<blockquote class="x_freshdesk_quote">On Fri, 29 Apr at 12:19 AM <span class="x_separator">
, Ann Nuraain &lt;[email-masked]&gt; wrote:
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Hi Olesia,<br>
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Apologies on the delayed response.<br>
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I will get our IT to assist on this.<br>
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Will keep you posted for further update.<br>
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Cheers.<br>
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<span lang="en-SG" style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif">VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB</span><span lang="en-SG" style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif"></span>
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<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0"><span lang="en-SG" style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif">1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616</span></div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 26 April 2022 04:27<br>
<b>To:</b> Ann Nuraain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Isaac Lee &lt;[email-masked]&gt;; Zarina Masor &lt;[email-masked]&gt;; Matthew Ong &lt;[email-masked]&gt;; Pfeiffer Chan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Trip Virtual Screen - Playlist </div>
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<div dir="ltr">Hi Ann,</div>
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<div dir="ltr">We have reviewed your photos and videos, could you please help us to understand which Virtual Trip release it is.</div>
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<div dir="ltr">Also we have checked your App version and it seems old, we are requesting you to update your App version to the latest: 1.15.0. </div>
<div dir="ltr">Please follow the below sequence to update your Les Mills Virtual App. </div>
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<div>Exit out of Guided Access by triple clicking the Home button, or <span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>
triple clicking the Lock button depending on your iPad model. </span> </div>
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<div>Navigate to the Apple App Store, which is a blue icon &gt; Search for Les Mills Virtual &gt; Choose "Update" next to the app. </div>
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<div>Once the App has updated you will have the option to "Open" the app, please Open the App. </div>
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<div dir="ltr">Enter back into Guided Access mode by triple clicking the Home button, or triple clicking the Lock button depending on your iPad model. </div>
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<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5446&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C8eb8868d2ed74ac3cf9c08da2f1f52ac%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637874108843287480%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=g%2FMCEsmvkmG%2Fxys7RswPe2XFm6YlFl2JlYYHiRjKGTI%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Mon, 25 Apr at 5:08 PM <span class="x_x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Ann,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you so much for sharing the information. This is very helpful.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We will investigate this and get back to you. Thank you for your patience and understanding.</div>
<div dir="ltr">​</div>
<div dir="ltr">Kind Regards,</div>
<div dir="ltr">Pritish<br>
<br>
Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5446&amp;data=05%7C01%7Cann.nuraain%40virginactive.com.sg%7C8eb8868d2ed74ac3cf9c08da2f1f52ac%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637874108843287480%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=g%2FMCEsmvkmG%2Fxys7RswPe2XFm6YlFl2JlYYHiRjKGTI%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446</a> </div>
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