Subject: Daily performance summary for LiveSalesman team for May 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 May 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for May 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 3
Aws Adra | 0 | 1 | 26 | 0 | 10 | 37
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 4
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 15 | 0 | 1 | 0 | 1 | 17
Jok Kuol | 5 | 4 | 20 | 0 | 3 | 32
Abu Sufian | 0 | 5 | 31 | 0 | 0 | 36
Gaurav Payal | 0 | 5 | 43 | 0 | 0 | 48
Raghwendra Pratap Singh | 0 | 2 | 18 | 0 | 17 | 37
Waseem Ahemad . Khan | 0 | 3 | 11 | 0 | 1 | 15
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 29 | 20 | 150 | 0 | 33 | 232

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 11
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 1
| | Delivery Status | 34
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 4
| | Refunds after Return | 1
| | Return Request Initiation | 6
Customer Services Total | | | 73
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 3
| Other Enquiry | Payment Methods | 1
| | Store Availability | 7
| | Store Location | 2
| Product Related | Combo | 3
| | Product Specification | 32
PreSales Total | | | 48
Grand Total | | | 125

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 11 | 0 | 0 | 0 | 0 | 5 | 16
Ankit Kumar | 4 | 1 | 1 | 0 | 0 | 0 | 6
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 0 | 5
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 1 | 1 | 0 | 0 | 5 | 31

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 2 | 4 | 3 | 2 | 7 | 18
Alhamzi Mohammed | 4 | 0 | 2 | 3 | 2 | 11 | 22
Jok Kuol | 3 | 0 | 0 | 3 | 0 | 8 | 14
Waseem Ahemad . Khan | 10 | 3 | 0 | 2 | 1 | 11 | 27
Aws Adra | 1 | 1 | 0 | 2 | 1 | 3 | 8
Abu Sufian | 9 | 2 | 0 | 1 | 3 | 5 | 20
Raghwendra Pratap Singh | 3 | 0 | 0 | 0 | 1 | 7 | 11
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 1 | 1 | 1 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 4 | 3 | 2 | 8 | 1 | 2 | 20
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 0 | 2
Mustehsan Siddiqui | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 34 | 11 | 10 | 23 | 14 | 56 | 148

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2 | 4
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1 | 2 | 4
Aws Adra | 4 | 2 | 0 | 0 | 1 | 1 | 8
Raghwendra Pratap Singh | 4 | 1 | 1 | 3 | 0 | 4 | 13
Ankit Kumar | 1 | 1 | 0 | 0 | 1 | 2 | 5
Jok Kuol | 3 | 1 | 0 | 0 | 0 | 5 | 9
Waseem Ahemad . Khan | 2 | 0 | 0 | 2 | 1 | 2 | 7
Grand Total | 14 | 6 | 1 | 5 | 6 | 18 | 50

Please feel free to reach out for any further clarifications.