Subject: Tech Support Candidate - Neeraj Singh
From: Neeraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 10:17:25 -0400

| | Tech Support Test

Name | Neeraj Singh
E-mail | [email-masked]
Phone Number | (+91) 8368947333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hellmann worldwide logistics | It executive | | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open your browser. In the address bar at the top, type in Google.com, then push enter make sure you are able to load Google.com .once this loads make sure your able to search. Type www.ndtv.com in the search box, then select Google search,make sure search result load properly. If searching don't work or getting some error, then there is reason to believe that you are not connected to the internet or your firewall  is blocking the website. Or you can clear all cache file from the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings app
Navigate to connected devices,and turn on the Bluetooth toggle switch if it's not enabled.
Select Bluetooth to view the options.
Select pair new device to place the Bluetooth device in pairing mode.
Look for the Bluetooth speakers name on the list. Be patient's as it may take a moment to show down.

What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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