Subject: Tech Support Candidate - Wasim Mansuri
From: Wasim Mansuri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 09:26:51 -0400

| | Tech Support Test

Name | Wasim Mansuri
E-mail | [email-masked]
Phone Number | (91) 9827581253
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ratlam Madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iact education pvt ltd | Computer Trainer | 31 Jan | 20000
Previous Employer 1 | Teleperformance | Technical Support Executive | 31 March 2020 | 18000
Previous Employer 2 | Govt Industrial Training institute, Ratlam | Computer Trainer | 30 aug 2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. FIRST I CHEEK INTERNET CONNECTION.
2. IF INTERNET AVAILABLE BUT COMPUTER ON INTERNET NOT WORKING SO I CHEEK NETWORK DRIVER.
3. IF INTERNET AVAILABLE AND INTALL PROPER LAN / WIFI DRIVER SO NEXT I CHEEK LOCAL AREA CONNECTION IS ENABLE / DISABLE AND IF FOUND DISABLE SO I WILL CHANG SETTING AND DO ENABLE.
4. IF 1,2,3 ALL IS CORRECT BUT WEBSIDE NOT OPEN SO I CHEEK DOMAINE SPELLING.
5 IF ALL IS CORRECT BUT WEBSITE NOT OPEN SO I CALL TO CUSTOMER CARE . IT,S MAY BE THAT WEB SITE UNDER CONSTRUCTION FOR UPDATE.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Press on Power Button of Speaker.
Step 2. Bluetooth Enable on Mobile Phone.
Step 3. Find Near Bluetooth Device and if found Bluetooth id of speakers so i pair first and that after Bluetooth Speakers Connected.
Step 4.  If Bluetooth devices connected so you can play music by mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Most important that be careful listen of Customer Queries and customer Executive Reconfirm customer Queries and than after give proper Solution for Customer Satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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