Subject: Tech Support Candidate - Surendranath Koundinya Adusumalli
From: Surendranath Koundinya Adusumalli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 08:35:32 -0400

| | Tech Support Test

Name | Surendranath Koundinya Adusumalli
E-mail | [email-masked]
Phone Number | (91) 9160704376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Madhapur, Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smartdrive System | Customer Support Engineer | May 31 2022 | 48,000
Previous Employer 1 | Tech Mahindra | Associate Technical Support | October 30 2019 | 28,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I would check my internet connection and see if its connected and having proper strength
Secondly will try to open the same link in different browser to see preferably default browser
Thirdly I would like to access the google home page and check if there is any update on that particular site being down due to any reasons

These above steps should help me come to a conclusion of what problem might be and fix the same

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step is to check if I got bluetooth supportable mobile phone

Secondly will make sure the bluetooth is charged

Then would like to know the name of the bluetooth and turn on the device

Following that will reach to settings on my mobile phone and search for bluetooth to turn it on

Once its turned on will search for the active devices around me and would connect to the device I turned on earlier

Will check for any possible code required to connect both the devices and make sure they are entered correctly

Finally once my bluetooth is connected I would check for sound or notification made by device that it’s connected

What according to you makes you a good candidate for customer service or technical support job? | The candidate who lends a helping hand and reach customers fix the issue with simple guidance steps and who possess adequate knowledge about the process and having patience and avoid jargons to make customer comfortable throughout conversation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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