Subject: Tech Support Candidate - Amit Pandey Pandey
From: Amit Pandey Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 06:33:43 -0400

| | Tech Support Test

Name | Amit Pandey Pandey
E-mail | [email-masked]
Phone Number | (+91) 6204142457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Sql, excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axtrum solutions pvt ltd | | |
Previous Employer 1 | Zensar technologies | | |
Previous Employer 2 | Imimobile | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I read the error.
2. I check wifi/internet icon if system is still connected.
3. I disconnect and reconnect wifi.
4. I reload the page.
5. I check internet speed.
6. I switch off and switch on router to restart it.
7. Disconnect and reconnect with wifi.
8. I restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker by pressing the available button.
2. I swipe up my phone to unlock it.
3. I enter password.
4. From home I scroll down quick settings by swiping from top to middle from top of the home screen
5. I search manually bluetooth settings.
6. I tap on bluetooth icon.
7. When the wizard box appears I select my device and tap on it.

What according to you makes you a good candidate for customer service or technical support job?

First and foremost is interpersonal skill. Maintaining the integrity, commitment and customer first attitude and proving it with behaving.
Next is knowledge of service, product and policy.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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