Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 9 May 2022 03:30:58 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RBHJV2RTID (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations.Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RBLJETBHUU (Anish ): Incomplete chat, customer left the chat after initial response. 

Chat ID : RBLJJUQQTU (Anish ): There was no response to the customer for close to 5 minutes and then the customer left the chat.Please make sure the customers are repsonded within 1 minute and mention response like " Let me check the details for you, please be online" if you need to check the locations that the customer is looking to travel. 

Chat ID : RBNKIEBXWB (Anish ): Incomplete chat, customer left the chat after initial response. 

Chat ID : RBOKTN6WRB (Harsh ): Incomplete chat however Rresponses were not in line with customer's queries, customer was looking for a vacation to Puglia Italy however he was unable to understand in 1 go and asked " I didn't get that" and there was typo error as well. 

Chat ID : RBQK2WA7YF (Harsh ): Chat was going well however there was no need to ask about " What kind of activities do you like to do on a vacation" again if it was already asked one and customer responded to that. 

Chat ID : RBTL0D612W (Harsh ): Incomplete chat, there was no response from the customer after the initial one. 

Chat ID : RBULLL2SJJ (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations.Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RBWL0TPEL8 (Anish ): Missed to ask about the location/destinations that the customer was planning to visit however it was mentioned in the started on link. 

Missed chat : RBLJJUQQTU 

Thanks and Regards 
Amit