Subject: Tech Support Candidate - Ashish Jangra
From: Ashish Jangra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 06:17:32 -0400

| | Tech Support Test

Name | Ashish Jangra
E-mail | [email-masked]
Phone Number | (+91) 7827827840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajouri garden, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cert technology | Service desk analyst | 09/05/0222 | 36000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try opening the same website with the other browser .If the site works in another browser then I will go into browser's settings, clear its cache and delete cookies that may be causing problems

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.  Put the speaker in pairing mode.
2. Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
3. A list of available devices will appear, select your Bluetooth speaker and that's it you are connected

What according to you makes you a good candidate for customer service or technical support job? | I have good memory of how software and operating systems work. Also have the ability to think logically. Excellent listening and questioning skills, ability to interact confidently with clients to establish what the problem is and explain the solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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