Subject: Tech Support Candidate - Tushar Valecha
From: Tushar Valecha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 04:58:45 -0400

| | Tech Support Test

Name | Tushar Valecha
E-mail | [email-masked]
Phone Number | (+91) 9319673830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | P.B pvt.ltd. | | 28 feb | 32500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1.open a new tab and check to see if you can load another website like to check your internet connection 2.if you are able to run other website so basically the problem is with the website only 3.if you can't open another site, continue to the next step 4. Try opening it in some another browser if it works there than the problem is with your browser if it doesn't then problem is with the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put your Bluetooth device in pairing mode by pressing and holding the power button or pairing button

2. iPhone: go to settings > Bluetooth > other devices. Tap the device to connect.

3. Android: go to settings > connected devices > Bluetooth > select pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

1. Good organizational skills
2. Detail-oriented
3. Patient
4. People-first mindset
5. Excellent problem-solving skills
6 ability to work under stress

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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