Subject: English Language Test - Vishal Saxena
From: Vishal Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:55:10 -0400

| | Foreign Language Screening Test

Name | Vishal Saxena    /  (91) 8932014310    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Neerja

Thank you for your email to babyshop.com .
I 'm sorry to hear about the delay in the delivery of Order ID V0123456789 (hand bag) . We certainly don't want our customers to face any sort of inconvenience.
I checked I check the tracking of the order and found that the order has been dispatched from our fullfilment centre timely but seems to be delay by the courier .
I have contacted the courier on behalf and found that the courier person tried reaching you , but the shipping address provided by you while placing the order seems to be incorrect .
Please can you reply with your correct home address and working contact details .
In this case I request you to please wait until May 12 2022 , "End of the business day" and write us back if you still didn't receive the item .

I appreciate your patience and understanding in this regard . We look forward to seeing you again soon

Best regards
Vishal Saxena

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Neerja
Thank you for your email.
Firstly I would like to apologize for the inconvenience and disappointment that you experience in dealing with our installation team recently. we assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our services further . We also not your availability of information regarding our product as well as the service levels.
In order for us to escalate your complaint to the branch concerned , we would appreciate if you could provide us your details mentioned below.

Order ID
Warranty Card
Guaranteed card
Date of installation
Date of purchase
Date of delivery
Mode of payment

Once again please accept our apologies and we look forward to serve you.
For any further assistant you are welcome to contact us .

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