Subject: Tech Support Candidate - Shivam Gupta
From: Shivam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:07:09 -0400

| | Tech Support Test

Name | Shivam Gupta
E-mail | [email-masked]
Phone Number | (110092) 8447197669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Synergy systems & solution | Maintainance Engineer | Jan-2022 | 25000
Previous Employer 2 | Teleperformance | TSE | Mar-2017 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-First of all I will check whether there is any typing mistake in the url
-Then i will make sure that my system is connected to an internet source
-if it's connected, then I will start the network diagnosis wheather it is wireless or LAN.
-Apart from this ,i will change the browser and will try to open that website from another one

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-first of all I will make sure that my phone's Bluetooth is turned ON ,and the speaker device is in Bluetooth pairing mode .
- Then if it will ask for any pairing code to match ,i will proceed that by accepting the request and then the device will get connected successfully

What according to you makes you a good candidate for customer service or technical support job?

A good candidate must have the following qualities:
- a good listener
- having good communication skills
-understanding the problem of customer
-taking the follow ups untill the problem gets resolved
-delivers a good customer satisfaction

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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