Subject: Daily performance summary for LiveSalesman team for May 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 09:05:32 +0530

Please find listed below the performance data for the LiveSalesman team for May 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 4 | 0 | 1 | 5
taher Mohammad | 0 | 8 | 35 | 1 | 44
Sultan Motawa | 0 | 2 | 40 | 4 | 46
Hasan Nour | 0 | 13 | 0 | 0 | 13
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 5 | 85 | 1 | 91
Ali hazzaa | 0 | 12 | 27 | 0 | 39
Khaled Sufian | 0 | 4 | 8 | 0 | 12
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 14 | 8 | 22
Ali Ibraheem | 0 | 0 | 16 | 2 | 18
Doaa Almutawa | 0 | 0 | 62 | 24 | 86
Naji Shabanh | 0 | 0 | 24 | 15 | 39
Grand Total | 0 | 51 | 312 | 56 | 419

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 105
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 15
| | Delayed Delivery (Furniture) | 28
| | Delivery Status | 27
| | Fresh fixing pending | 1
| | Missing items\parts | 1
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 186
Live Sales | Pre-Sale | Help in completing the order | 17
| | Help placing new order | 11
Live Sales Total | | | 28
No Answer | (blank) | (blank) | 3
No Answer Total | | | 9
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 7
| Other Enquiry | Offers | 50
| Policy Related | Return Policy | 4
PreSales Total | | | 61
Grand Total | | | 284

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1 | 0 | 2
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 1 | 2 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 11 | 4 | 12 | 9 | 30 | 68
! Hassan Saeed | 6 | 2 | 0 | 1 | 1 | 13 | 23
Naji Shabanh | 20 | 3 | 1 | 2 | 2 | 12 | 40
Ali Ibraheem | 3 | 2 | 1 | 1 | 3 | 8 | 18
Malek Hosan | 1 | 0 | 0 | 2 | 0 | 4 | 7
Mohiuddin Lsm | 9 | 6 | 4 | 13 | 5 | 17 | 54
Doaa Almutawa | 50 | 0 | 0 | 0 | 5 | 5 | 60
Asma Alotaibi | 10 | 1 | 0 | 1 | 2 | 14 | 28
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mohad Kmali | 7 | 5 | 2 | 6 | 5 | 15 | 40
Jaber Almarri | 5 | 0 | 0 | 2 | 1 | 4 | 12
Khaled Sufian | 1 | 7 | 0 | 8 | 0 | 5 | 21
taher Mohammad | 10 | 1 | 1 | 2 | 1 | 5 | 20
Md Yahya | 2 | 0 | 0 | 5 | 1 | 4 | 12
Sultan Motawa | 4 | 0 | 0 | 3 | 4 | 3 | 14
Abdullah Otaibi | 5 | 0 | 0 | 3 | 3 | 5 | 16
Faisal Abdullah | 0 | 4 | 0 | 2 | 2 | 6 | 14
Hasan Nour | 0 | 2 | 1 | 0 | 0 | 1 | 4
Abdullah Abuthnain | 0 | 0 | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 2 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 136 | 46 | 14 | 65 | 44 | 156 | 461

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 10 | 6 | 1 | 6 | 2 | 5 | 30
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 3 | 13 | 17
Doaa Almutawa | 0 | 0 | 0 | 0 | 5 | 2 | 7
Ali Ibraheem | 0 | 0 | 2 | 0 | 0 | 1 | 3
Faisal Abdullah | 0 | 0 | 0 | 2 | 0 | 2 | 4
Md Yahya | 2 | 0 | 0 | 2 | 2 | 1 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
! Hassan Saeed | 0 | 2 | 1 | 0 | 1 | 0 | 4
Khaled Sufian | 6 | 1 | 0 | 2 | 2 | 0 | 11
taher Mohammad | 8 | 0 | 0 | 2 | 1 | 0 | 11
Naji Shabanh | 0 | 0 | 0 | 1 | 1 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohad Kmali | 6 | 2 | 0 | 1 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 2 | 0 | 1 | 0 | 0 | 4
Hasan Nour | 6 | 1 | 0 | 0 | 0 | 0 | 7
Abdullah Abuthnain | 4 | 0 | 0 | 0 | 0 | 0 | 4
Asma Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jaber Almarri | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 53 | 14 | 4 | 19 | 19 | 24 | 133

Please feel free to reach out for any further clarifications.