Subject: Daily performance summary for LiveSalesman team for May 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for May 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 16 | 0 | 0 | 0 | 0 | 16
Aws Adra | 0 | 2 | 38 | 0 | 9 | 49
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 16 | 1 | 8 | 0 | 1 | 26
Abu Sufian | 3 | 2 | 32 | 0 | 1 | 38
Alhamzi Mohammed | 0 | 2 | 11 | 0 | 0 | 13
Gaurav Payal | 0 | 3 | 41 | 0 | 0 | 44
Waseem Ahemad . Khan | 0 | 3 | 3 | 0 | 3 | 9
Raghwendra Pratap Singh | 0 | 0 | 43 | 0 | 4 | 47
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 35 | 13 | 176 | 0 | 19 | 243

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 17
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 43
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
Mattress Related | Post-Sales | Sagging | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 2
| | Store Availability | 1
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 46
PreSales Total | | | 51
Grand Total | | | 97

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 10 | 0 | 0 | 0 | 0 | 5 | 15
Abu Sufian | 2 | 1 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 1 | 1 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 2 | 0 | 0 | 0 | 5 | 23

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 2 | 2 | 3 | 2 | 7 | 18
Alhamzi Mohammed | 5 | 1 | 1 | 3 | 3 | 10 | 23
Jok Kuol | 1 | 0 | 1 | 3 | 0 | 8 | 13
Waseem Ahemad . Khan | 13 | 0 | 0 | 2 | 2 | 10 | 27
Aws Adra | 1 | 1 | 0 | 2 | 1 | 3 | 8
Abu Sufian | 3 | 2 | 0 | 4 | 3 | 4 | 16
Raghwendra Pratap Singh | 0 | 0 | 1 | 0 | 3 | 6 | 10
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 2 | 0 | 1 | 4
Tathru Nukhu | 5 | 1 | 0 | 0 | 2 | 2 | 10
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 2 | 3 | 3 | 7 | 2 | 2 | 19
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 0 | 2
Grand Total | 32 | 10 | 9 | 26 | 20 | 54 | 151

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 3 | 3 | 6
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1 | 2 | 4
Aws Adra | 4 | 1 | 0 | 0 | 1 | 1 | 7
Raghwendra Pratap Singh | 0 | 2 | 0 | 3 | 0 | 4 | 9
Ankit Kumar | 2 | 0 | 0 | 0 | 1 | 2 | 5
Jok Kuol | 3 | 1 | 0 | 0 | 0 | 5 | 9
Waseem Ahemad . Khan | 2 | 0 | 0 | 2 | 1 | 2 | 7
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 4 | 0 | 5 | 7 | 19 | 49

Please feel free to reach out for any further clarifications.