Subject: Daily performance summary for LiveSalesman team for May 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 May 2022 09:05:26 +0530

Please find listed below the performance data for the LiveSalesman team for May 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 7 | 17 | 6 | 30
Asma Alotaibi | 0 | 4 | 42 | 10 | 56
taher Mohammad | 0 | 4 | 28 | 5 | 37
Abdullah Otaibi | 0 | 0 | 9 | 2 | 11
Doaa Almutawa | 0 | 0 | 68 | 31 | 99
Sultan Motawa | 0 | 0 | 32 | 4 | 36
Ali hazzaa | 0 | 1 | 3 | 2 | 6
Jok Kuol | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 4 | 63 | 1 | 68
Ali Ibraheem | 0 | 0 | 13 | 1 | 14
Hasan Nour | 0 | 4 | 0 | 1 | 5
Jaber Almarri | 0 | 7 | 32 | 8 | 47
Khaled Sufian | 0 | 2 | 2 | 0 | 4
Md Yahya | 0 | 2 | 15 | 3 | 20
Mohiuddin Lsm | 0 | 5 | 2 | 4 | 11
Naji Shabanh | 0 | 1 | 10 | 3 | 14
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 41 | 336 | 82 | 460

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 64
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 7
| | Delivery Status | 39
| | Missing items\parts | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
Customer Services Total | | | 129
Live Sales | Pre-Sale | Help in completing the order | 4
| | Help placing new order | 11
Live Sales Total | | | 15
Mattress Related Total | | | 1
No Answer Total | | | 18
Mattress Related | Post-Sales | Sagging | 1
No Answer | No Answer | No Answer | 18
PreSales | (blank) | (blank) | 8
| Other Enquiry | Offers | 60
| Policy Related | Return Policy | 4
| Product Related | Product Specification | 1
PreSales Total | | | 73
Grand Total | | | 236

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 2 | 1 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 2 | 0 | 7 | 10
Ali hazzaa | 14 | 6 | 4 | 13 | 7 | 34 | 78
! Hassan Saeed | 6 | 0 | 0 | 1 | 2 | 16 | 25
Naji Shabanh | 10 | 3 | 0 | 4 | 3 | 11 | 31
Mohiuddin Lsm | 18 | 3 | 11 | 9 | 5 | 19 | 65
Ali Ibraheem | 4 | 0 | 2 | 0 | 3 | 7 | 16
Doaa Almutawa | 38 | 0 | 0 | 2 | 6 | 5 | 51
Asma Alotaibi | 10 | 0 | 0 | 2 | 2 | 14 | 28
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mohad Kmali | 9 | 4 | 0 | 8 | 5 | 13 | 39
Jaber Almarri | 6 | 0 | 0 | 2 | 1 | 3 | 12
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 5 | 6 | 3 | 4 | 0 | 4 | 22
Abdullah Otaibi | 5 | 0 | 0 | 3 | 3 | 7 | 18
taher Mohammad | 13 | 0 | 4 | 1 | 2 | 6 | 26
Md Yahya | 3 | 0 | 0 | 4 | 4 | 4 | 15
Sultan Motawa | 6 | 0 | 0 | 6 | 3 | 2 | 17
Faisal Abdullah | 5 | 0 | 1 | 1 | 4 | 3 | 14
Hasan Nour | 2 | 2 | 0 | 1 | 0 | 1 | 6
Abdullah Abuthnain | 1 | 0 | 0 | 1 | 0 | 1 | 3
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 158 | 25 | 25 | 65 | 50 | 162 | 485

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 3 | 12 | 16
Ali hazzaa | 5 | 6 | 2 | 5 | 2 | 4 | 24
Doaa Almutawa | 0 | 0 | 0 | 0 | 5 | 2 | 7
Ali Ibraheem | 0 | 0 | 2 | 0 | 0 | 1 | 3
Faisal Abdullah | 1 | 0 | 2 | 0 | 0 | 1 | 4
Md Yahya | 2 | 0 | 1 | 3 | 1 | 0 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
! Hassan Saeed | 2 | 1 | 0 | 0 | 1 | 0 | 4
Khaled Sufian | 4 | 0 | 2 | 0 | 2 | 0 | 8
taher Mohammad | 3 | 0 | 1 | 1 | 1 | 0 | 6
Naji Shabanh | 0 | 0 | 0 | 1 | 1 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 9 | 0 | 0 | 1 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 2 | 1 | 1 | 0 | 0 | 4
Hasan Nour | 2 | 1 | 0 | 0 | 0 | 0 | 3
Abdullah Abuthnain | 3 | 0 | 0 | 0 | 0 | 0 | 3
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jaber Almarri | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 37 | 10 | 12 | 13 | 18 | 20 | 110

Please feel free to reach out for any further clarifications.