Subject: Daily performance summary for LiveSalesman team for May 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 May 2022 09:01:27 +0530

Please find listed below the performance data for the LiveSalesman team for May 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 17 | 0 | 0 | 0 | 0 | 17
Aws Adra | 0 | 2 | 27 | 0 | 9 | 38
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 5 | 0 | 10 | 0 | 13 | 28
Abu Sufian | 4 | 4 | 41 | 0 | 0 | 49
Alhamzi Mohammed | 1 | 4 | 22 | 0 | 0 | 27
Tathru Nukhu | 0 | 9 | 48 | 0 | 0 | 57
Waseem Ahemad . Khan | 0 | 6 | 28 | 0 | 3 | 37
Malek Hosan | 0 | 0 | 0 | 7 | 0 | 7
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 2 | 2
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 27 | 25 | 176 | 7 | 28 | 263

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | (blank) | 3
| | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 44
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 11
Customer Services Total | | | 89
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 2
| | Store Availability | 6
| | Store Location | 2
| Policy Related | (blank) | 1
| Product Related | Product Specification | 49
PreSales Total | | | 68
Grand Total | | | 159

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 16 | 1 | 0 | 0 | 0 | 5 | 22
Abu Sufian | 4 | 3 | 0 | 0 | 0 | 0 | 7
Ankit Kumar | 15 | 1 | 0 | 0 | 0 | 0 | 16
Jok Kuol | 11 | 2 | 0 | 0 | 0 | 0 | 13
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 50 | 7 | 0 | 0 | 0 | 5 | 62

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 4 | 0 | 3 | 2 | 7 | 19
Alhamzi Mohammed | 4 | 2 | 2 | 1 | 4 | 9 | 22
Jok Kuol | 1 | 0 | 1 | 1 | 0 | 8 | 11
Waseem Ahemad . Khan | 10 | 0 | 0 | 4 | 2 | 11 | 27
Abu Sufian | 5 | 0 | 1 | 3 | 3 | 5 | 17
Raghwendra Pratap Singh | 0 | 1 | 0 | 1 | 2 | 6 | 10
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 2 | 0 | 1 | 4
Aws Adra | 1 | 0 | 1 | 1 | 1 | 2 | 6
Tathru Nukhu | 8 | 1 | 0 | 1 | 2 | 1 | 13
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 3 | 2 | 7 | 3 | 3 | 0 | 18
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 0 | 2
Grand Total | 35 | 11 | 12 | 20 | 21 | 51 | 150

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 1 | 2 | 3 | 7
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 1 | 2 | 5
Aws Adra | 4 | 0 | 0 | 0 | 1 | 1 | 6
Raghwendra Pratap Singh | 1 | 1 | 0 | 3 | 0 | 4 | 9
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 2 | 4
Jok Kuol | 9 | 0 | 0 | 0 | 0 | 6 | 15
Waseem Ahemad . Khan | 3 | 0 | 1 | 1 | 1 | 3 | 9
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 1 | 1 | 6 | 5 | 21 | 57

Please feel free to reach out for any further clarifications.