Subject: Tech Support Candidate - Mohammad Nafees
From: Mohammad Nafees <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 May 2022 10:51:05 -0400

| | Tech Support Test

Name | Mohammad Nafees
E-mail | [email-masked]
Phone Number | (+91) 9140813155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 71 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Planet cast media services Ltd. | Broadcaster | Tomorrow | 19600
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Read the error code first, check net logical connection, and check physical cannection,
Stop firewall

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put speaker Bluetooth pairing mode and on phone bluetooth find device and pair
What according to you makes you a good candidate for customer service or technical support job? | Active lisner and understanding of finding problem and resolved it.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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