Subject: Daily performance summary for LiveSalesman team for May 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 May 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for May 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 11 | 0 | 1 | 12
Abdullah Otaibi | 0 | 0 | 6 | 5 | 11
Sultan Motawa | 0 | 1 | 25 | 2 | 28
taher Mohammad | 0 | 2 | 17 | 7 | 26
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 2 | 4 | 1 | 7
Mohiuddin Lsm | 0 | 3 | 11 | 13 | 27
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 1 | 0 | 0 | 1
Asma Alotaibi | 0 | 1 | 41 | 0 | 42
Faisal Abdullah | 0 | 2 | 0 | 0 | 2
Khaled Sufian | 0 | 3 | 25 | 3 | 31
Naji Shabanh | 0 | 2 | 12 | 5 | 19
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 63 | 21 | 84
Grand Total | 0 | 28 | 204 | 59 | 291

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 78
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 5
| | Delivery Status | 40
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Refunds after Return | 1
Customer Services Total | | | 145
Live Sales | Pre-Sale | Help in completing the order | 2
| | Help placing new order | 5
Live Sales Total | | | 7
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 47
| | Payment Methods | 1
| | Using Shukran Points | 2
| Policy Related | Delivery Time | 1
| Product Related | Pricing | 1
| | Product Specification | 4
PreSales Total | | | 57
Grand Total | | | 213

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 3 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 1 | 0 | 7 | 10
Ali hazzaa | 5 | 2 | 6 | 6 | 6 | 26 | 51
! Hassan Saeed | 8 | 0 | 0 | 1 | 3 | 14 | 26
Naji Shabanh | 12 | 2 | 0 | 8 | 2 | 11 | 35
Mohiuddin Lsm | 19 | 5 | 14 | 10 | 2 | 19 | 69
Ali Ibraheem | 3 | 1 | 1 | 1 | 3 | 8 | 17
Doaa Almutawa | 13 | 0 | 0 | 5 | 4 | 5 | 27
Asma Alotaibi | 2 | 0 | 0 | 2 | 2 | 14 | 20
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 1 | 1 | 4
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 6 | 6
Jaber Almarri | 0 | 0 | 0 | 2 | 1 | 4 | 7
Mohad Kmali | 9 | 2 | 2 | 9 | 4 | 9 | 35
Khaled Sufian | 13 | 0 | 5 | 3 | 0 | 5 | 26
taher Mohammad | 8 | 2 | 2 | 2 | 1 | 7 | 22
Md Yahya | 0 | 0 | 1 | 6 | 4 | 4 | 15
Sultan Motawa | 2 | 0 | 4 | 3 | 2 | 3 | 14
Abdullah Otaibi | 4 | 0 | 2 | 4 | 2 | 5 | 17
Faisal Abdullah | 7 | 0 | 4 | 0 | 4 | 3 | 18
Hasan Nour | 3 | 1 | 0 | 1 | 0 | 1 | 6
Abdullah Abuthnain | 0 | 0 | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 113 | 15 | 41 | 66 | 41 | 158 | 434

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 3 | 12 | 16
Ali hazzaa | 7 | 4 | 3 | 2 | 2 | 4 | 22
Doaa Almutawa | 0 | 0 | 0 | 0 | 5 | 2 | 7
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 1 | 2
Faisal Abdullah | 2 | 0 | 2 | 0 | 0 | 1 | 5
Md Yahya | 0 | 0 | 1 | 3 | 1 | 0 | 5
Mohad Kmali | 5 | 0 | 2 | 0 | 1 | 0 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
! Hassan Saeed | 2 | 1 | 0 | 0 | 1 | 0 | 4
Khaled Sufian | 5 | 0 | 2 | 0 | 2 | 0 | 9
taher Mohammad | 2 | 0 | 1 | 2 | 1 | 0 | 6
Naji Shabanh | 1 | 0 | 0 | 2 | 0 | 0 | 3
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 2 | 0 | 1 | 0 | 0 | 0 | 3
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 28 | 5 | 13 | 12 | 17 | 20 | 95

Please feel free to reach out for any further clarifications.