Subject: Tech Support Candidate - Amit Tripathi
From: Amit Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 11:05:04 -0400

| | Tech Support Test

Name | Amit Tripathi
E-mail | [email-masked]
Phone Number | (+91) 9315774396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 62, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | TATA CONSULTANCY SERVICES | ASSISTANT SYSTEM ENGINEER | 22/04/2022 | 27000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the network connection.
2.Refresh the page.
3.Clearing cookies and cache.
4.Check if the browser is up to date.
5.Restarting the web browser.
6.Try opening the website in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the Bluetooth on mobile phone.
2.Switch on the speaker and put it on pairing mode.
3.Click on pair a new device on phone and wait for it to pair with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am patient enough to hear and understand customer concerns. I will try to lean the products/services that we are offering asap and with my good communication skills I will provide the customer the best solution to their problem.
Also, I will update the customer ticket and customer itself with the progress in their issue/ticket so that the customer is satisfied and happy.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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