Subject: Tech Support Candidate - Nitish Kumar singh Nitish
From: Nitish Kumar singh Nitish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 08:12:10 -0400

| | Tech Support Test

Name | Nitish Kumar singh Nitish
E-mail | [email-masked]
Phone Number | (+91) 7982047222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 34
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softcell global Pvt Ltd | Technical support Engineer | | 16065
Previous Employer 1 | Lido learning | BDA | 1 Nov 2021 | 91666
Previous Employer 2 | Link house build well | Sales Manager | 15 June 2019 | 60000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many possible ways like :

1. Checking the proxy, firewall or the DNS Configuration
2. Running the diagnostics
3. If its your domain and you have not secured it through the SSL certificate, then we have to change https to  http
by clicking in the search button where www.ndtv.com has been written.
So using a unsecure domain we have to use http.
4. Check your internet connection

These can be some of the troubleshooting which we can perform.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are 2 ways
1. Go to settings > Bluetooth > turn on (so that it can scan the devices)> select the device > Click on Pair

2. Scroll down the notification bar > click Bluetooth> select the device > Click on Pair

What according to you makes you a good candidate for customer service or technical support job? | According to me, my communication skills and my knowledge makes a good combination to be fit in the list of good candidates for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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