Subject: Tech Support Candidate - Richa G
From: Richa G <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 07:21:11 -0400

| | Tech Support Test

Name | Richa G
E-mail | [email-masked]
Phone Number | (201301) 6394243475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr.Technical support associate | |
Previous Employer 1 | Franciscan solutions | Technical Support associate | |
Previous Employer 2 | Extramarks Pvt Ltd | Technical Support associate | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a technician, My first step would be to
*Restart the device, as many basic problems can be solved simply by restarting your device. This clears caches and forces the device to re-load the program or web page you may be having issues with.
*In the next step, I would suggest Make Sure/to check the Internet Connection Works.
* In the third step I would suggest checking the spelling of the search weblink.
* In the next step, I would like to suggest trying with another browser or checking with the Incognito (chrome) window (Bravo, edge, firefox).
*In the next step Check if the Website is Down for Everybody or Just Me (by identifying the error code).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Note- For Android Phones--
*Open the Settings app.
*Turn on the Bluetooth toggle switch, if it's not enabled.
*Select Bluetooth to view the options.
* Select Pair new device to place the Bluetooth device in pairing mode.

*Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
*Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

The key requirements are:

1 -A candidate must have detailed knowledge about the product/services you offered.

2 - Effective communication skills.

3 - Patience to listen to customers.

4 - Good sense of humor.
5- The candidate must have logical thinking.
and most important It's my passion and commitment to serve customers with sincerity by means of acknowledging and emphasizing whatever they're going through for them to feel that we understood their concerns and at the same time for them to feel that they're being valued. For me, customer engagement is really important because we're not just here to answer or resolve their queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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