Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 6 May 2022 03:02:23 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: RBUFFA9GXP (Harsh ): Incomplete chat, customer left the chat when he/she was asked about lead generation details to arrange a call back from out travel experts. 

Chat ID: RBVFXHGA7L (Jason ): Incomplete chat, customer left the chat when he/she was asked about lead generation details to arrange a call back from out travel experts. 

Chat ID: RBWFZNL7XK (Harsh ): Chat was handled perfectly well, answered customer's questions and queries as per the process guidelines and protocols and gathered lead generation details to arrange cb from our travel expert however there was no need to ask about the cities for the itinerary as she was interested in a particular itenary from our website. 

Chat ID: RBZGL36PWT (Harsh ): Incomplete chat, customer left the chat when he was asked about lead generation details to arrange a call back from out travel experts. 

No missed/abandoned chats. 

Thanks and Regards 
Amit