Subject: Tech Support Candidate - vishnu dutt
From: vishnu dutt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 04:13:32 -0400

| | Tech Support Test

Name | vishnu dutt
E-mail | [email-masked]
Phone Number | (+91) 9993410977
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | techno visions | senior tech support engg | 30 april 2022 | 30680
Previous Employer 2 | sr technology | BDE - IT depratment | 31 Dec 2018 | 25590

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Make sure internet connection is working and connected.
2.Make sure website load properly.
3.If website doesn't  open, there is reason to believe internet is not working properly.
4.Fix the connection issue before preceding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the app setting
2.Navigate to the connected device, turn on the bluetooth toggle switch, if it is not enabled.
3.Select bluetooth to view option.
4.Select the pair new device to place the blue tooth device in pairing mode.
5.Look for bluetooth speaker name list.
6.Select the speaker name to connect it.

What according to you makes you a good candidate for customer service or technical support job?

I am working in technical support from last 3 years.
i have having technical knowledge of linux DBMS , Mogo Db , Postgresql , Basic of Android UI/UX and i have worked on eclipse , android studio and Xcode.
I also love to working with people. i want to use my technical knowledge to solve customer issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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