Subject: English Language Test - Sakshi Singh
From: Sakshi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 03:30:49 -0400

| | Foreign Language Screening Test

Name | Sakshi Singh    /  (91) 9140727120    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

Order no: 127xxxxxxxxxx
Product: Handbag
Track your order: 🔗

You may know your order status from above link. Our delivery man tried to reach you, he is unable to find your address, Please contact the delivery man so that he can reach to you.
Thank you
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Ma'am,
We are Sorry for your convenience, we understand your concern, please.
If the product has some issue, we are here to provide the return policy, you can easily return under the returning period. Let us know the product detail for better reach.
Kindly mention your product name, Order Id So that we can help you.
Thank you
Babyshop Team

| |