Subject: Daily performance summary for LiveSalesman team for May 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 09:05:32 +0530

Please find listed below the performance data for the LiveSalesman team for May 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 4 | 27 | 13 | 44
Ali hazzaa | 0 | 9 | 22 | 2 | 33
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 4 | 13 | 10 | 27
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 1 | 6 | 3 | 10
Asma Alotaibi | 0 | 2 | 55 | 2 | 59
Faisal Abdullah | 0 | 6 | 33 | 7 | 46
Hasan Nour | 0 | 4 | 0 | 4 | 8
Khaled Sufian | 0 | 6 | 25 | 3 | 34
Mohiuddin Lsm | 0 | 2 | 8 | 7 | 17
Naji Shabanh | 0 | 2 | 7 | 4 | 13
taher Mohammad | 0 | 0 | 17 | 1 | 18
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 40 | 214 | 57 | 311

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 56
| Delivery Related | Day of Delivery - Status | 13
| | Delayed Delivery (Furniture) | 20
| | Delayed Delivery (HH) | 2
| | Delivery Status | 10
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 106
Live Sales | Pre-Sale | Help in completing the order | 6
| | Help placing new order | 1
Live Sales Total | | | 7
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 1
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 120

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 3 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 1 | 0 | 0 | 6 | 8
Ali hazzaa | 6 | 4 | 5 | 5 | 5 | 24 | 49
! Hassan Saeed | 9 | 0 | 0 | 2 | 2 | 14 | 27
Naji Shabanh | 9 | 0 | 2 | 6 | 3 | 10 | 30
Mohiuddin Lsm | 8 | 12 | 9 | 8 | 3 | 17 | 57
Ali Ibraheem | 3 | 3 | 0 | 1 | 3 | 9 | 19
Doaa Almutawa | 0 | 0 | 0 | 8 | 1 | 4 | 13
Asma Alotaibi | 2 | 0 | 1 | 1 | 3 | 14 | 21
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 0 | 1 | 4
Abdallah Ahmed | 0 | 0 | 0 | 0 | 1 | 7 | 8
Jaber Almarri | 0 | 0 | 0 | 2 | 1 | 4 | 7
Mohad Kmali | 13 | 0 | 8 | 8 | 3 | 8 | 40
Khaled Sufian | 11 | 5 | 2 | 3 | 0 | 5 | 26
taher Mohammad | 1 | 5 | 1 | 2 | 1 | 6 | 16
Md Yahya | 0 | 0 | 4 | 5 | 2 | 4 | 15
Sultan Motawa | 0 | 0 | 4 | 4 | 1 | 2 | 11
Abdullah Otaibi | 0 | 0 | 4 | 3 | 1 | 5 | 13
Faisal Abdullah | 7 | 1 | 4 | 1 | 3 | 3 | 19
Hasan Nour | 5 | 0 | 1 | 0 | 0 | 1 | 7
Abdullah Abuthnain | 0 | 0 | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 78 | 30 | 47 | 61 | 34 | 149 | 399

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 2 | 3 | 11 | 16
Ali hazzaa | 12 | 2 | 2 | 2 | 1 | 4 | 23
Doaa Almutawa | 0 | 0 | 0 | 1 | 5 | 2 | 8
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 1 | 2
Faisal Abdullah | 4 | 2 | 0 | 0 | 0 | 1 | 7
Md Yahya | 0 | 1 | 2 | 1 | 1 | 0 | 5
Mohad Kmali | 1 | 0 | 2 | 0 | 1 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
! Hassan Saeed | 4 | 0 | 0 | 0 | 1 | 0 | 5
Khaled Sufian | 6 | 2 | 0 | 1 | 1 | 0 | 10
Sultan Motawa | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 0 | 0 | 1 | 1 | 1 | 0 | 3
Naji Shabanh | 0 | 0 | 1 | 1 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 2 | 0 | 1 | 0 | 0 | 0 | 3
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 33 | 8 | 9 | 10 | 16 | 19 | 95

Please feel free to reach out for any further clarifications.