Subject: Daily performance summary for LiveSalesman team for May 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for May 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 13 | 1 | 4 | 0 | 5 | 23
Aws Adra | 0 | 2 | 26 | 0 | 2 | 30
Raghwendra Pratap Singh | 0 | 3 | 12 | 0 | 6 | 21
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 12 | 6 | 40 | 0 | 10 | 68
Ankit Kumar | 27 | 0 | 15 | 0 | 4 | 46
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 1 | 1 | 9 | 0 | 6 | 17
Amir Aziz | 4 | 0 | 0 | 4 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 11 | 0 | 2 | 0 | 6 | 19
Gaurav Payal | 0 | 4 | 43 | 0 | 0 | 47
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 68 | 17 | 151 | 4 | 41 | 281

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 3
| | Delivery Status | 29
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return item not received | 1
Customer Services Total | | | 50
Live Sales | Pre-Sale | Promotion guide | 2
Live Sales Total | | | 2
Mattress Related Total | | | 1
No Answer Total | | | 3
Mattress Related | Post-Sales | Sagging | 1
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Payment Methods | 1
| | Store Availability | 1
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 58
PreSales Total | | | 62
Grand Total | | | 118

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 5 | 8
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abu Sufian | 6 | 0 | 0 | 0 | 0 | 0 | 6
Ankit Kumar | 10 | 0 | 0 | 0 | 0 | 0 | 10
Jok Kuol | 8 | 0 | 0 | 0 | 0 | 0 | 8
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 30 | 0 | 0 | 1 | 0 | 5 | 36

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 2 | 2 | 1 | 3 | 8 | 17
Ankit Kumar | 5 | 0 | 3 | 1 | 0 | 6 | 15
Jok Kuol | 1 | 1 | 3 | 0 | 0 | 8 | 13
Waseem Ahemad . Khan | 0 | 0 | 3 | 2 | 2 | 10 | 17
Abu Sufian | 2 | 1 | 2 | 7 | 3 | 6 | 21
Raghwendra Pratap Singh | 1 | 0 | 1 | 4 | 1 | 6 | 13
Aws Adra | 3 | 1 | 4 | 0 | 1 | 3 | 12
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 1 | 4
Tathru Nukhu | 3 | 0 | 0 | 2 | 1 | 1 | 7
Gaurav Payal | 6 | 7 | 3 | 5 | 2 | 1 | 24
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 23 | 12 | 22 | 24 | 14 | 50 | 145

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 3 | 0 | 3 | 6
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 1 | 2 | 6
Aws Adra | 2 | 0 | 0 | 1 | 0 | 1 | 4
Raghwendra Pratap Singh | 1 | 0 | 3 | 0 | 0 | 4 | 8
Ankit Kumar | 1 | 0 | 0 | 1 | 1 | 1 | 4
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 5 | 7
Waseem Ahemad . Khan | 2 | 0 | 1 | 1 | 1 | 3 | 8
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 2 | 1 | 1 | 0 | 0 | 0 | 4
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 1 | 5 | 7 | 3 | 20 | 51

Please feel free to reach out for any further clarifications.