Subject: Tech Support Candidate - Vivek Anand
From: Vivek Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 12:49:15 -0400

| | Tech Support Test

Name | Vivek Anand
E-mail | [email-masked]
Phone Number | (+91) 8860629657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qdigi service centre | Service engineer | April 2021 | 17000
Previous Employer 1 | Tresor private limited | Mac engineer | July 2020 | 15000
Previous Employer 2 | B2X service solution | Service engineer | September 2020 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connection then will clear cache then will reset my browser if still not resolved then will check same website on another browser if working there then will reinstall that browser where it was not working
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will turn on bluetooth on speaker then will turn on mobile bluetooth and we search device name then we can connect
What according to you makes you a good candidate for customer service or technical support job? | My knowledge which i have since last 3 years I used to deal with customer alone with my responsibilities I used to handle apple calls etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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