Subject: Tech Support Candidate - Rajendra Prasad
From: Rajendra Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 11:20:42 -0400

| | Tech Support Test

Name | Rajendra Prasad
E-mail | [email-masked]
Phone Number | (+91) 9639121271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 71 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelance | Digital marketer | Present | 40,000
Previous Employer 1 | Quality service private limited | Business development executive | Aug/2020 | 35,000
Previous Employer 2 | I energizer | Technical support Executive | Oct/2019 | 23,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow these steps,
1. I will open a new tab and check whether another website is working or not.
2. I will  check whether there is any typing error.
3.i will check my internet connection is working or not, if there is an unstable internet connection I might fix that first.
But there are different kinds of errors generally we see for example.
1 . sometimes the page doesn't open by the time and date error of the device.
2. There is some error that can be solved by clearing cookies I sometimes prefer that too.
3. I sometimes have seen SSL (sequrity) errors but, there is nothing we can do rather contacting to the owner of the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

If the device already paired then,
1. swipe down from the top of the screen and tab on Bluetooth option and the device will automatically  connect.
But if the device unpaired
1. Swipe down from the top of the screen.
2. Open Bluetooth by touch and hold the Bluetooth.
3. Search for the unpaired and nearby device.
4. Paired the unpaired device by allowing and now Phone will show the Device connected.

What according to you makes you a good candidate for customer service or technical support job?

I am a fast learner, so I can be trained fast and I  can start working on the floor early, I always take responsibility and shows my empathy to the  customer and try to resolve or raise their queries asap.
I have ability of active listening shows my patience and makes me use positive Langauge.
Also my previous experience in customer / tech support, makes me the right fit for this job role because I alway Focus on the experience of the customer and resolve their technical issue or problem in the fast and most effective way.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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