Subject: Tech Support Candidate - Rahul Yadav
From: Rahul Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 10:30:00 -0400

| | Tech Support Test

Name | Rahul Yadav
E-mail | [email-masked]
Phone Number | (91) 7903941291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Moti nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smartbrains engineers pvt ltd | L1 engineer | | 18534
Previous Employer 1 | Microlabs pvt ltd | TM | 25 dec | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will Restart my device.
Make sure the internet connection works.
Check if the website is down for everybody or just me.
Delete cookies and open with the new browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Scroll down from the top of the screen.
Touch and hold bluetooth of my phone
Tap pair new device.If I don't find pair new device check under available devices.
Tap the name of the bluetooth device where I want to pair with my device.

What according to you makes you a good candidate for customer service or technical support job? | The candidate should be able to work with people and must have good communication skills.Must be able to establish a good working rapport with the clients quickly.candidate should be able to understand the customer problem quickly and try to resolve that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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