Subject: English Language Test - Ujjwal Anand
From: Ujjwal Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 09:36:33 -0400

| | Foreign Language Screening Test

Name | Ujjwal Anand    /  (91) 8076607466    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Ma'am

We would like to inform you, we tried to deliver your order but after reaching your location our delivery person could not find the exact address, we do apologize for the same. Kindly share your correct address so that we can deliver your order as soon as possible.

Thanks&Regards

Ujjwal Anand
Babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Ma'am

Thank you for sharing your feedback with us, first of all we do apologize for the inconvenienced caused to you, and we will help you in every possible way, I would like to inform you that I've have already raised an urgent ticket so that our executive will visit your location on priority and remove the scratches in case if the scratches do not remove we will provide you with a new TV Cabinet.

Thanks&Regards

Ujjwal Anand
babyshop.com

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